Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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No Hot Water after Smart Meter Installation

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I had a smart meter installed on tuesday 10th July 2018 and now have no hot water. After phoning AGL resolutions i was told it could take 21 days to organise a technician from Active Stream to sort it out. Surely if AGL is my service provider it is your duty to resolve this asap. I have young children at home and it is the middle of winter. I find this whole situation totally unacceptable. 

2 REPLIES 2
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Re: No Hot Water after Smart Meter Installation

AGL Moderator

Hi Allgolf6,

 

Welcome to the AGL Community!

 

I'm inclined to agree with you here that 21 days is a very unreasonable amount of time for AGL to ask a customer to go without hot water. We'd like to apologise for the lack of resolution to date, and I encourage you to send me a private message with your account details so that we can take a closer look at this for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

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Re: No Hot Water after Smart Meter Installation

Switched-on

Thanks Jayden I will be in touch today.