I had a smart meter installed on tuesday 10th July 2018 and now have no hot water. After phoning AGL resolutions i was told it could take 21 days to organise a technician from Active Stream to sort it out. Surely if AGL is my service provider it is your duty to resolve this asap. I have young children at home and it is the middle of winter. I find this whole situation totally unacceptable.
Welcome to the AGL Community!
I'm inclined to agree with you here that 21 days is a very unreasonable amount of time for AGL to ask a customer to go without hot water. We'd like to apologise for the lack of resolution to date, and I encourage you to send me a private message with your account details so that we can take a closer look at this for you.