Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

No Electricity Usage Since November 2020 / Smart Meter

Switched-on

Hi,

 

I can't track my electricity usage since November 29, 2020. I already called customer support twice and they said that they passed on the problem in your IT department. It was 2 - 3 weeks ago and no update still. It is becoming an inconvenience since we like to track/check our daily usage.

 

IMG_3729.PNGScreen Shot 2021-01-04 at 9.30.32 pm.png

1 REPLY 1

Re: No Electricity Usage Since November 2020 / Smart Meter

AGL Moderator

Hi Mik_S, sorry this has occurred, we will need to investigate the cause, please request to speak with the resolutions team via messenger in the AGL App or My Account and we can review this for you.