So here I sit, 9 days after moving into my brand new built unit and I still do not have AGL electricity or Gas connected. Despite calling every single day and listening to 'we guarentee to connect you in 24 hours' over and over again while on hold, I am no closer to getting our power connected.
AGL passes me off to United Energy and then United Energy send me back to AGL.
United Energy tell me they are waiting on 3 Service Orders from AGL - I call up AGL and enquire about the Service Orders, I get advised that they have been rejected by United Energy !!!!!
GIVE ME A BREAK AGL.
Despite logging a complaint with the Power Ombudsman of Victoria, I still have not been contacted by AGL with any explanation.
As soon as I do get connected, we are done - no more AGL for me.
Thank you for joining the AGL Community!
We apologise for the delayed reply here. As you've contacted the Energy and Water Ombudsman, our escalations team will be handling this matter for you as I'm sure you're already aware.
If there is anything else that we can do to support you currently, please send me a private message with your account details!
I am experiencing the same pain for the new connection . Was planned to move in my new house yesterday but was told that gas was not connected ! The builder contact AGL and it has been a week and still no confirmed date for connection yet.
I wonder how your issue was resolved in the end ? For how long ?