Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

New Gas & Electricity Connection

Switched-on

Hi there,  Gas & Electricity are connected at new location, but for some reason it's still showing in progress on the online portal, and I am unable to see these in my account. Can you please assist? Regards Fiona

3 REPLIES 3

Re: New Gas & Electricity Connection

AGL Moderator

Hi fiona_311, 

 

Welcome to AGL Community!

If your connection has just been completed, it can take a little bit of time for it to be updated on your My Account. Please feel free to send us a message here on your My Account and we can check those details for you. 


Kind regards, 

 

-Nam-

Re: New Gas & Electricity Connection

Switched-on

I submitted a safety certificate at 10am this morning via email and was supposed to receive a reply within 4hrs. It's now over 4hrs and i need power connected Thursday morning as it's now a week overdue.

I just tried calling and your offshore agent couldn't hear me and hung up after waiting in the queue for 10 minutes.

Re: New Gas & Electricity Connection

AGL Moderator

Hi CPR2020!

 

Welcome to the AGL Community!

We won't be able to check your connection request over AGL Community, please contact us and we'll follow up your request. 

 

Kind regards, 

 

-Nam-