Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Meter swapout post solar installation

Switched-on

We had our solar installation completed 26th March 2020 and were informed by mail that a tech would visit the property to swap our analogue meter for a digital meter on 02 April 2020. The tech was seen via the security cameras wondering about the property for over 40 minutes and left without doing anything. I rang AGL's 131245 number and eventually spoke to an overseas call centre operative who could give me no help as to what went wrong. Our solar installation contractor was then contacted to see if they could help.  They contacted AGL again and organised a second appointment subsequently AGL sent a second letter with a date for the tech to swap out the meter. SA Power Networks sent a rep out to check our consumer mains location and the associated fuse and confirmed the NMI No. and meter to be swapped out and the location of our solar equipment and isolators. On 5th May (second appointment) I made sure to be present at the property all day so the tech would have no difficulty at all with the location of the meter board and the solar system switchboard.This second appointment has now passed with no tech even turning up this time. Both dates have now passed and for whatever reason nothing has been done and at no time has anyone contacted us as to why. We have had to spend a great deal of time on hold just to talk to someone in the Philippines who can't offer any useful information. Is there any way I can speak to someone "locally" who knows what's going on?