Hi I have come here in desperation because I cannot find contact numbers for Activestream.
I am a level 2 ASP with a customer which I am moving the meter box from an enclosed veranda to the outside wall. The main course of events are:
Sincerely Paul 0481 599 902
We appreciate you taking the time to provide this feedback and bringing this to our attention. I can certainly appreciate the frustration here and it definitely sounds like a lot of time has been spent to even get the ball rolling.
We're aware that metering coordinators are currently experiencing significant delays in completing their work orders. This has subsequently caused a considerable discrepancy between the time frames quoted by AGL versus the true time frame in which these jobs will be completed by the metering coordinator.
We'd like to take this opportunity to apologise for this poor experience, and advise that you can contact our Digital Metering team on 1300 669 245 if you require further assistance moving forward.
I do appreciate that the system of the so call 'power of choice' and meter roll out that has been set up by the NSW government is a complete stuff up. All I would like is written confirmation of the install date, I have only got, when I have rang, a virbal date that has been cancelled without telling me. How do I receive a written confirmation of the booking, SMS, email anything. I have been told I will not get confirmation until the date of the booking and have not been told of the procedure. Do I just wake up on 23 Nov and hang around at home waiting for the call, or do I go to the job and sit and wait for the call. I can not start the job without confirmation as the customer will be left without power if I start and do non-reversible work. This is what would have happened if I had done the work on the previously confirmed date that was cancelled without telling me.
Thanks for your response!
I completely understand everything you've put across which makes total sense. As a retailer, it's frustrating also for us due to the fact that it's also outside of our control due to the issues with their time-frames.
Once again, I apologise for this and can only ask that you keep in contact with our Digital Metering team on 1300 669 245 for follow-up on any issues relating to this.