Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Installation of net meter for new/returning customer

Superconductor

I am a former customer of AGL who moved to Dodo for a period of time. I am now planning on returning to AGL.

 

I have a 2.8Kw solar panel system but still have the old gross “time-of-use” meter. 

 

My question is whether AGL will install a net meter free-of-charge after I have re-established my account with them. I have asked this question of the company verbally and was told “yes” but nobody has been able to give this guarantee to me in writing.

 

I would prefer the net meter to be time-of-use, if such a device exists. My house is on three-phase power, so the complexity is ensuring the inverter/net meter supply power to all three phases, not just one.

11 REPLIES 11

Re: Installation of net meter for new/returning customer

AGL Moderator

Hi albruwa,

 

Thank you for joining the AGL Community!

 

I am happy to confirm that this meter exchange will be free of charge under the following conditions:

  • That your meter is already configured to export solar power, as well as import power from the grid
  • That no other changes need to be made to the meter other than the change from gross to net metering

 

Provided that these conditions are met, a smart meter will be installed which will then allow you to opt into a 'Time of Use' tariff.

 

Kind regards,

 

Jayden

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Re: Installation of net meter for new/returning customer

Superconductor

Jayden, thanks very much for your quick reply and my apologies for my late response.  Two questions: First, I am attaching a photo of our existing meter(s) to see if you can check if they are compatible. The photo has rotated but you should be able to get the drift.Wakeley electricity meter.jpgSecond, could you please clarify if the new net meter that AGL will install will distribute power across the three phases in the house.  As noted, we have three-phase power.

 

Regards

Alan

Re: Installation of net meter for new/returning customer

AGL Moderator

Hi albruwa,

 

Thank you for your reply!

 

There is no way of confirming whether or not your meters are configured for solar export from photographs unfortunately, however you can confirm these by finding out if there was is a 'feed-in tariff' listed on your bills from your current retailer. In addition to this, I can confirm that your new smart meter would be compatible with three-phase power.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Installation of net meter for new/returning customer

Superconductor

Thanks. That answers the questions. Yes, we are getting the feed-in tariff.

Highlighted

Re: Installation of net meter for new/returning customer

MT
Semiconductor

What if you don't have a meter(s) that are already configured?

 

My situation is similar, in that I'm an ex AGL customer (actually still with AGL for gas) and I have 3-phase. However, as yet the Solar system hasn't been installed although the Permission to Connect has been granted, and I have never had feed-in-tariffs applied (newer had any).

 

What if I were to change before to AGL and select a non-solar plan, would the Smart-Meter/Net meter then be installed for free as it would (as i understand) if I were currently an AGL electricity customer?

 

Of course the alternative is to wait until my current retailer has installed the new meter and then switch but of course they may then offer.

 

A secondary question, is you say that you must have a Time of Use Plan but I could go online and select a Single rate solar plan e.g. AGL553181MR. Is that only available for online switches? The single rate very much appears to be the better option according to my calculations.

 

Re: Installation of net meter for new/returning customer

AGL Moderator

Hi MT,

 

Great question!

 

You can definitely switch to AGL, have your meter upgraded, and then accept a solar offer after the fact. Also, you can definitely take up either a single rate or a Time of Use tariff, you're not obligated to stick with one specifically.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Installation of net meter for new/returning customer

MT
Semiconductor

Jayden, that's good and thanks for the very prompt response.

 

So can I, say if I switched today, then submit the form to apply for the smart/net meter and if so how does the last meter reading (bill issued on 29/8/2018) and the 10-day cooling off period come into play.

Would I have to have request a reading? (One issue that irks me is that the current provider says I have to wait until the solar is installed before applying for a new meter).

Re: Installation of net meter for new/returning customer

AGL Moderator

Hi MT,

 

If you agree to join AGL, you will need to see out the 10-business day cooling off period first. After this, your transfer would complete when your meter is next read. We can't arrange for your meter to be upgraded until your transfer to AGL has been completed I'm sorry to say.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Installation of net meter for new/returning customer

MT
Semiconductor

Hi,

    on 01/11/2018 I switched to AGL for electricity.

 

I waited the 10 days and on 15/11/2018 I sent in the completed and sent the Application for Electricity form to aglnewconns@agl.com.au.

On 21/11/2018 new connections (Mick (A144811)) passed the request onto to Solar Connections.

On 24/11/2018 Solar Connections (Sourav (A132678)) sent a request to new connections (I think (1)) for the REC and phase number (they cc'd me I think (2)).

Nothing since.

 

1. I think because the it was started with Hi Team (i.e.

Hi Team, Please provide full REC details and phase number to process the below request.).

2. I think because I'm assuming that it is a request to the Team, which I assume that I'm not part of.

 

This is all very confusing and also frustrating, as according to the FAQ I should have been informed, weeks ago, if the installation had been approved or m,ore information was needed, as per

 

AGL is responsible for validating your application. Your application will be processed in 3-5 business days. ..... Once all information is received, we’ll raise the request with your Distributor and Meter Service Provider. Once the request has been accepted, we will send you an SMS confirmation.

 

My understanding, as per the form, that the REC (assuming this means Registered Electrical Contractor) is determined by the retailer in NSW and also  if the phase number is the number of phases, the subjects states this (i.e. Subject: Fw: Request for 3-phase bi-directional net meter for  address account number).

 

Considering feedback elsewhere, meters are often being installed within two weeks in NSW of the Solar PV installation. It's now been 3 weeks and I still have no date for the meter change.

 

P.S. the meter reading was actually done on the day I transferred, not that I was made aware of this. I only found out when I received the bill from the previous retailer on 29/11/2018.