Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Gas connection

Switched-on

Hello, I was supposed to move in my new house yesterday but I was suddenly told that gas was not connected 2 weeks , so I have to delay my moving next week. 

The trouble was that still no confirmed connection date after waiting over a week .  I already contacted the account manager directly and urged him to take the quick action . But it seems that it is up to another team to do this work.

It is such slow process in a big company . I wonder how I can get this issue escalate to the right channel . Otherwise I have to escalate to legal entity if still no response .

 

Molly