Meters and Connections

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Moving or need advice about your digital, net or gross meter? Ask your question here.

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Electricity account became inactive

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Hi, somehow my AGL electricity account showing the status " Inactive" on the profile. I have been paying bill on time. I believe this could have been a mistake. Could someone please advice what to do? As I am overseas, I can not call AGL. 

Thank you

RON

1 REPLY 1
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Re: Electricity account became inactive

AGL Moderator

Hi Chen,

 

Thank you for your post!

 

Accounts can unfortunately be closed unexpectedly from time to time for a number of reasons, however we do have some options available to fix this for you. If you're unable to get in touch with us on our international number (+613 8633 6000), I encourage you to get in touch with our web chat team here who'll be happy to help you further.

 

Kind regards,

 

Jayden

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