Re Account No
Power is still connected to this house despite 2 visits and your advice that disconnection had been completed.
The box is 20 paces inside the fence and there is no gate. The box is not locked.
Please advise what's going on.
Hi. Sounds frustrating - sorry for the confusion.
This is a publicly accessible forum so to protect your privacy I've removed the personal details from your post, but I'll pass them along to a colleague who should be able to assist with your issue.
Wish I could help you out myself, but as I said, I've passed your details along to a colleague who should be able to assist with the problem.
If you need this resolved more quickly, I think your best bet would be to call AGL on the number listed on this page: https://www.agl.com.au/contact-us/moving-meters-and-connections/connection-status