Disconnect 10 Hooper st please - how long does a closed account appear in My Account?

[XU57]

I logged in to check my account at 22 Mario Drive ,to find that power reading for 10Hooper st is still active i closed that account down early November 2018 ,why is it still being used when there is nobody at the residence 

[jaydeny · Accepted solution]

Hi XU57,

Thank you for getting in touch!

After an account is closed, it will generally hang around in your online account for approximately 30 days. If it's been longer than this or if you'd like to confirm the status of this account, please reach out to our web chat team here.

Kind regards,

Jayden