Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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Delay to connection, NO CONTACT, no unit number in online details. Urgent.

Semiconductor

I was due to have elec on 29/1 and gas on 30/1. I have NEITHER.

 

Also the address is supposed to be UNIT 5,  NOT THE WHOLE 8-UNIT BLOCK (it only shows as the street number !!!!)

Is this the delay?

 

I have a photo of my elec meter, but the account really needs to be taken OUT OF THE LANDLORDS NAME and put into mine as the tenant ASAP.

 

I have had ZERO UPDATES from you about why it is NOT done.

please to advise what the hell is taking so long, what to do to have it fixed NOW, and WHO to contact regarding the AGL new connection in 1 business day or AGL pays me for costs.

 

It is vital this is fixed this week. Origin already failed to transfer the account properly in OCTOBER and I went with you purely for the guarantee of connection and promise of updated info. Neither of which has occurred so I'm really unhappy.


My landlord is threatening to leave me with no electricity or gas due to her surprising receipt of my bills - and my real estate agent is really unhappy about it. I promised this would be done this week based on YOUR promises to me when booked on Thursday 24th. Its a basic switch here and clearly marked and labelled in power boxes. 

 

None of the switchboards or meters are inside the unit and can be accessed from the street. Please help. Also if the gas guy is lost unit 5 is the first upstairs unit on the LEFT and gas meter is near the ground behind the unit underneath.

Update please as soon as possible. Thanks.

4 REPLIES 4

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

AGL Moderator

Hi Aquila,

 

Thank you for joining the Community, though I'm sorry that you've joined under these circumstances.

 

In these sorts of situations, it's very important that you begin my checking the position of the electricity circuit breakers in your fuse box and the handle on your gas meter to ensure that all of these are in the 'On' position.

 

If everything is in the 'On' position, then I strongly encourage you to get in touch with your customer service team ASAP as we can not offer assistance passed this through the Community I'm sorry to say. Our contact details can be found here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

Semiconductor

Hello

 

As the account has been active in the owners name (another provider), all switches are in the ON position (checked this morning to be sure). I currently have ACTIVE electricity and gas supply, but until this move in request happens, it is billing my landlord. She's livid about it. 

 

I'm not sure what to do about having the UNIT NUMBER attached to my account (can you at least do this for me, so it reads the full correct address and not the block please!!!), OR how to make the change go through smoothly. 

 

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

Semiconductor

1548887094971.jpgCurrent meter reading and how to identify my meter

Re: Delay to connection, NO CONTACT, no unit number in online details. Urgent.

AGL Moderator

Thanks Aquila and apologies for the misunderstanding.

 

The process of opening an account typically takes a week or so to complete once the meters have been read. If your meters were only due to be read this week, then you should expect to receive confirmation between now and the end of next week that your accounts are now open which will automatically close your landlords account.

 

You will be contacted directly if any issues arise that prevent us from doing this.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.