I am the president of my local junior Rugby League club and I've noticed that our bills are very excessive ($1800+) and the only things running are a few fridges and some hot water systems for the change rooms. I've noticed the majority of the supply is charged at the general usage (1067kw) and a fraction at controlled load 2 (197kw). This doesn't sound right to me as typically all HWS are on off peak? Can you please explain in detail further??
Welcome to the AGL Community!
Based on how you'e described your meter configuration, your hot water system would be running on this 'Controlled Load 2' register. All other consumption (fridges etc) would be running on the general usage tariff.
Can I ask to confirm what type of hot water system you have (instantaneous, storage, etc) and how frequently it is used?
Thanks for getting back to me!
If your hot water system(s) are large storage systems (or tanks), then these would be heating up at a minimum of once a day irrespective of whether or not the water inside of them is being used. They operate similar to a kettle in the sense that they heat up periodically to ensure that the hot water inside is ready to go when you need it.
In regards to the fridges - are these standard fridges/freezers, or chest fridges/freezers? Also, are these left on throughout the week?
Hi again, I actually work for AGL myself and am also a licensed electrician. The fridges are the commercial glass door type variety. What the point of my question was what is the difference between controlled load 1 and 2?
I actually think that the water heaters are not on the traditional off peak meter. Looking at the breakdown of the bill, it’s only about 10% is on this controlled load 2 meter, which asks the question, are these fridges which are on all the time but in a “canteen” and the doors are only opened on a Saturday really using this much energy? I don’t think so. Like I said, I believe the HWS are heating up during the day on the more expensive power load.
The difference between Controlled load 1 and 2 are the hours of application. Controlled load will typically be active overnight for a 5-9 hour period, where as Controlled Load 2 is typically active for a 5-9 hours period during the day, and again overnight. The hours of application are set by your energy distributor.
If you're being billed using a controlled load 2, then it is highly likely that your water is heating during the day but this would be on the Controlled Load circuit. If you feel that your hot water system is using the general circuit as opposed to the controlled load circuit, then you can arrange for a technician to attend the address and investigate this for you. You'd just need to chat with our customer service team to book this in.
Sounds like we may have to get a technician out. Is there any chance of forwarding me the link to the relevant customer service so we can arrange this?