Thank you for reaching out to us, and apologies for the delay in getting back to you!
To switch through to AGL, please speak with our chat team who can help you with this whwnever you have the time - they're available 24/7. You can reach them here: aglener.gy/ChatCom. They will be able to organise the closure of your older account, and make sure everything is set up for you when coming across 🙂
@geo I am sorry to hear that you have had a bad experience with AGL so far! This is far from the expectation that we want our customers to have. Your feedback plays a major role in ensuring that the right changes to processes and procedures are put into action. Please let me know if there is anything else we can assist you with.