Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

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AGL welcome pack

Switched-on

Hi,

I signed up with AGL last week through comparethemarket.com for my gas and electricity, they told me to expect a welcome back in a few days via email, I still haven’t received it and I have called AGL directly and still nothing.

 

How long should I expect to wait? 

 

Thank you 

2 REPLIES 2
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Re: AGL welcome pack

AGL Moderator

Hey Lucy1,

 

Thank you for your post!

 

I'm sorry to hear that you haven't received this yet. You should definitely have this by now given that it has been a week, and you've even followed up with a phone call! I'll ask you to send me a private message including your address so that we can look into this for you!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: AGL welcome pack

Switched-on

I have applied for connections to new house and told to expect starter package email, after no email I rang and they had wrong spelling in email even though it was my name on account, I was then told after it was corrected that I would receive it again and still nothing!