I signed up with AGL last week through comparethemarket.com for my gas and electricity, they told me to expect a welcome back in a few days via email, I still haven’t received it and I have called AGL directly and still nothing.
How long should I expect to wait?
Thank you for your post!
I'm sorry to hear that you haven't received this yet. You should definitely have this by now given that it has been a week, and you've even followed up with a phone call! I'll ask you to send me a private message including your address so that we can look into this for you!
I have applied for connections to new house and told to expect starter package email, after no email I rang and they had wrong spelling in email even though it was my name on account, I was then told after it was corrected that I would receive it again and still nothing!