In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.
We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
You can opt out from participating in the pilot program, or from any peak event by emailing email@example.com or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.
For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.
You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.
For any questions or queries that relate to redeeming your AGL Rewards offer or the order, contact the retailer that your order was placed with. Contact details are provided on the relevant AGL Rewards offer page.
AGL is not the supplier, distributer or reseller of any product or service which is subject of an AGL Rewards offer. For further details please refer to the AGL Rewards Terms and Conditions.