Loyalty, AGL Rewards and flybuys

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They'll be credited to your flybuys account within 60 days of your payment being received and processed by AGL.
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eGift Cards are sent by email and delivery time will vary depending on the product you've ordered:   eGift cards from Myer and Wish (Woolworths, Big W, Dan Murphy's, Caltex, BWS and Woolworths Liquor) may take up to 12 hours to be delivered. All other eGift cards may take 5 business days, depending on your payment method. If you have not received your eGift card or eVoucher within the above timelines, please carefully check your email inbox including your junk mail
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flybuys is Australia's largest shopping rewards program. You can collect points when you shop with retailers like Coles, Target, Kmart and Liquorland – just to name a few.   After you’ve collected enough points, you can choose from over 1,000 fantastic rewards, all with no fees or charges. Membership is open to anybody who wants to be rewarded for their everyday shopping.   You can link your flybuys details with your online by logging into My Account.   Alternatively, f ollow the  prompts on this page .
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First you need to register for My Account and AGL Rewards by following the instructions here.   To view and purchase offers, logon to My Account and click onto the 'Rewards' tab.
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You can link your flybuys card to your AGL account in a couple of ways:   Simply follow the steps here and have your flybuys and AGL account numbers on hand. You can also link or unlink your flybuys directly through My Account. To do this: Log in to My Account and go to the Rewards tab Click Set Up and enter your flybuys card number to link your card to your AGL account Wait for your flybuys card details to be verified. This may take a few days. Check the Rewards tab again to confirm that flybuys has been successfully linked. Start earning flybuys points with every bill paid!
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Email aglrewards@agl.com.au or give us a call on 1300 397 079.  
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Add your eGift cards and vouchers to your AGL Rewards shopping cart and proceed to the payment section:   Digital movie vouchers can only be paid for by MasterCard or Visa. All other eGift cards can be paid via MasterCard, Visa, or bank transfer with the details that’s provided when you review your AGL Rewards online shopping cart.
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We suggest you allow up to three hours for the home visit. The compatibility inspection will take approximately 30 minutes, and if we confirm that we can proceed with installation of the devices then this may take up to two and a half hours. We will endeavour to make it as quick as possible.
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We suggest you allow up to two hours for the home visit. Once we’ve successfully completed the compatibility inspection we will proceed with the Schneider EVLink Smart Wallbox installation. We will endeavour to make it as quick as possible.
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The AGL Peak Energy Rewards Managed for You program is a pilot program which is testing new ways to reduce demand on the electricity grid to help ensure there’s enough energy for everyone, when it’s needed. Between 31 March 2018 and 31 March 2019, when the electricity grid is experiencing high demand, we’ll notify pilot participants that a “peak event” will occur. During each peak event, which will last up to two hours, your air conditioner will be remotely adjusted to run at 50% of its normal power use unless you opt out.   After each peak event, your air conditioner will automatically be returned to your previous power use and in return you’ll receive financial rewards.
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The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.   We may also be in touch to run a simulation event to gain learnings from the program throughout the trial which you’ll also receive financial rewards for and is included in the total eight events.
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  You can opt out from participating in the pilot program, or from any peak event by emailing peakenergyrewards@agl.com.au or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  Once you’ve registered to participate, we’ve confirmed your eligibility, and installed the devices at your premises, you’ll receive an initial $300 financial incentive for signing up.   For Managed for You EV participants, we’ll confirm your eligibility and then send our specialist EV installer supplier to install the Schneider EVlink Smart Wallbox at your premises.   For each peak event that you participate in, you’ll receive an additional $30 reward. We won’t schedule more than eight peak events during the year, so if you participate in every potential peak event you could receive up to $240 in rewards.
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  No. If you do not want to participate in a specific peak event in the Managed for You program, you can opt out by emailing peakenergyrewards@agl.com.au or calling our customer service number on 1300 025 928 from 8.30am to 6pm AEST Mon – Fri. We’ll remove you from that specific event.   For the Managed for You EV program, you can opt out before and during the event via the ChargeFox electric vehicle management app. If you’d like to speak to one of our team for queries or to opt out, call our EV customer service team from 9am to 5pm on 1300 001 515.   Please note you won’t receive the participation incentive if you opt out. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  No. As we’re running a pilot program, all incentives will be paid via Visa gift cards in or around November 2018 and April 2019, which can be used anywhere Visa cards are accepted. You can also use your Visa gift card to pay your AGL bill.
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  We will need the devices returned. We’ll organise an installer to come to your home to uninstall these.
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  Air conditioners are one of the home’s biggest consumers of electricity which is why we’re using them in the first year trial. We’re hoping air conditioners will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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  The product height is 480 mm, width 330 mm and 170 mm deep and weighs 7.7 kg.   Find out more on the Schneider EVLink Smart Wallbox product details page.
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