Loyalty, AGL Rewards and flybuys

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Email aglrewards@agl.com.au or give us a call on 1300 397 079.  
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Add your eGift cards and vouchers to your AGL Rewards shopping cart and proceed to the payment section:   Digital movie vouchers can only be paid for by MasterCard or Visa. All other eGift cards can be paid via MasterCard, Visa, or bank transfer with the details that’s provided when you review your AGL Rewards online shopping cart.
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We suggest you allow up to three hours for the home visit. The compatibility inspection will take approximately 30 minutes, and if we confirm that we can proceed with installation of the devices then this may take up to two and a half hours. We will endeavour to make it as quick as possible.
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We suggest you allow up to two hours for the home visit. Once we’ve successfully completed the compatibility inspection we will proceed with the Schneider EVLink Smart Wallbox installation. We will endeavour to make it as quick as possible.
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The AGL Peak Energy Rewards Managed for You program is a pilot program which is testing new ways to reduce demand on the electricity grid to help ensure there’s enough energy for everyone, when it’s needed.   Between April 2018 and 31 March 2019, when the electricity grid is experiencing high demand, we’ll notify pilot participants that a “peak event” will occur.   After we install a new Schneider EVLink Smart Wallbox we’ll remotely pause it charging your electric vehicle during a peak event. Each peak event will run for up to two hours. You can opt out of each peak event:   before or during the event if you choose via the ChargeFox electric vehicle management app, which you can download to your smartphone. All the details of how to configure your ChargeFox electric vehicle management platform will be sent in your welcome pack, including how to opt out of peak events; you can also opt out up to four hours prior to the event by contacting the Electric Vehicles team from 9am to 5pm Monday to Friday on 1300 001 515.   After each peak event, the Schneider EVLink Smart Wallbox will automatically be returned to its previous power use.   In return for your participation in the entire two-hours of each peak event you’ll receive financial rewards. Combined financial rewards for your participation will be sent in November 2018 and April 2019.  
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The AGL Peak Energy Rewards Managed for You program is a pilot program which is testing new ways to reduce demand on the electricity grid to help ensure there’s enough energy for everyone, when it’s needed. Between 31 March 2018 and 31 March 2019, when the electricity grid is experiencing high demand, we’ll notify pilot participants that a “peak event” will occur. During each peak event, which will last up to two hours, your air conditioner will be remotely adjusted to run at 50% of its normal power use unless you opt out.   After each peak event, your air conditioner will automatically be returned to your previous power use and in return you’ll receive financial rewards.
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The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.   We may also be in touch to run a simulation event to gain learnings from the program throughout the trial which you’ll also receive financial rewards for and is included in the total eight events.
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  You can opt out from participating in the pilot program, or from any peak event by emailing peakenergyrewards@agl.com.au or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  Once you’ve registered to participate, we’ve confirmed your eligibility, and installed the devices at your premises, you’ll receive an initial $300 financial incentive for signing up.   For Managed for You EV participants, we’ll confirm your eligibility and then send our specialist EV installer supplier to install the Schneider EVlink Smart Wallbox at your premises.   For each peak event that you participate in, you’ll receive an additional $30 reward. We won’t schedule more than eight peak events during the year, so if you participate in every potential peak event you could receive up to $240 in rewards.
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  If your air conditioner is compatible, we’ll help you set up the smart air conditioner controller app on your smartphone and connect it to your device. This can be done during the home visit.   For Managed for You EV participants, we can help you set up the ChargeFox electric vehicle management app on your smartphone and connect it to your device during simple to follow instructions. We’ll also send details in your welcome email post installation.
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  Yes. In the first year.   The AGL Peak Energy Rewards Managed for You program is only available to existing AGL electricity customers with a digital smart meter and who meet all the additional criteria.   The AGL Peak Energy Rewards Managed for You EV program is only available to existing AGL electricity customers with an electric vehicle and who meet all the additional criteria.
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  No. If you do not want to participate in a specific peak event in the Managed for You program, you can opt out by emailing peakenergyrewards@agl.com.au or calling our customer service number on 1300 025 928 from 8.30am to 6pm AEST Mon – Fri. We’ll remove you from that specific event.   For the Managed for You EV program, you can opt out before and during the event via the ChargeFox electric vehicle management app. If you’d like to speak to one of our team for queries or to opt out, call our EV customer service team from 9am to 5pm on 1300 001 515.   Please note you won’t receive the participation incentive if you opt out. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  No. As we’re running a pilot program, all incentives will be paid via Visa gift cards in or around November 2018 and April 2019, which can be used anywhere Visa cards are accepted. You can also use your Visa gift card to pay your AGL bill.
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  We will need the devices returned. We’ll organise an installer to come to your home to uninstall these.
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  We’re hoping electric vehicles will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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  Air conditioners are one of the home’s biggest consumers of electricity which is why we’re using them in the first year trial. We’re hoping air conditioners will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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  We’ll install a Schneider EVlink Smart Wallbox for your electric vehicle with modem and separate charging cable. You will need to also download the ChargeFox Electric Vehicle management app. Your installer will provide details when they’re onsite and we’ll send full details in our welcome email. No other devices are required.
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  We’ll leave your old charging station once removed for your potential future use.
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