Loyalty, AGL Rewards and flybuys

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Email aglrewards@agl.com.au or give us a call on 1300 397 079.  
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Add your eGift cards and vouchers to your AGL Rewards shopping cart and proceed to the payment section:   Digital movie vouchers can only be paid for by MasterCard or Visa. All other eGift cards can be paid via MasterCard, Visa, or bank transfer with the details that’s provided when you review your AGL Rewards online shopping cart.
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We suggest you allow up to three hours for the home visit. The compatibility inspection will take approximately 30 minutes, and if we confirm that we can proceed with installation of the devices then this may take up to two and a half hours. We will endeavour to make it as quick as possible.
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We suggest you allow up to two hours for the home visit. Once we’ve successfully completed the compatibility inspection we will proceed with the Schneider EVLink Smart Wallbox installation. We will endeavour to make it as quick as possible.
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The AGL Peak Energy Rewards Managed for You program is a pilot program which is testing new ways to reduce demand on the electricity grid to help ensure there’s enough energy for everyone, when it’s needed. Between 31 March 2018 and 31 March 2019, when the electricity grid is experiencing high demand, we’ll notify pilot participants that a “peak event” will occur. During each peak event, which will last up to two hours, your air conditioner will be remotely adjusted to run at 50% of its normal power use unless you opt out.   After each peak event, your air conditioner will automatically be returned to your previous power use and in return you’ll receive financial rewards.
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The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.
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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.   We may also be in touch to run a simulation event to gain learnings from the program throughout the trial which you’ll also receive financial rewards for and is included in the total eight events.
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  You can opt out from participating in the pilot program, or from any peak event by emailing peakenergyrewards@agl.com.au or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  Once you’ve registered to participate, we’ve confirmed your eligibility, and installed the devices at your premises, you’ll receive an initial $300 financial incentive for signing up.   For Managed for You EV participants, we’ll confirm your eligibility and then send our specialist EV installer supplier to install the Schneider EVlink Smart Wallbox at your premises.   For each peak event that you participate in, you’ll receive an additional $30 reward. We won’t schedule more than eight peak events during the year, so if you participate in every potential peak event you could receive up to $240 in rewards.
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  No. If you do not want to participate in a specific peak event in the Managed for You program, you can opt out by emailing peakenergyrewards@agl.com.au or calling our customer service number on 1300 025 928 from 8.30am to 6pm AEST Mon – Fri. We’ll remove you from that specific event.   For the Managed for You EV program, you can opt out before and during the event via the ChargeFox electric vehicle management app. If you’d like to speak to one of our team for queries or to opt out, call our EV customer service team from 9am to 5pm on 1300 001 515.   Please note you won’t receive the participation incentive if you opt out. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  No. As we’re running a pilot program, all incentives will be paid via Visa gift cards in or around November 2018 and April 2019, which can be used anywhere Visa cards are accepted. You can also use your Visa gift card to pay your AGL bill.
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  We will need the devices returned. We’ll organise an installer to come to your home to uninstall these.
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  Air conditioners are one of the home’s biggest consumers of electricity which is why we’re using them in the first year trial. We’re hoping air conditioners will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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  The product height is 480 mm, width 330 mm and 170 mm deep and weighs 7.7 kg.   Find out more on the Schneider EVLink Smart Wallbox product details page.
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  If all devices are installed in your home successfully, we’ll send your initial $300 sign up Visa gift card to your listed residential address in April 2018.   For Managed for You EV participants, if the Schneider EVlink Smart Wallbox is installed in your home by our specialist EV installers, we’ll send your initial $300 sign up Visa gift card to your listed residential address in or around April 2018.   You will receive confirmation of your final combined Visa gift card incentive amount from participating in the peak events throughout the term in or around November 2018 and April 2019. Details will not be available on your AGL bill.
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  You don’t need to be at home or for your air conditioner to be operating during a peak event to participate. We would ask you to please indicate that you weren’t home in our post event survey. Please note holiday homes do not meet eligibility criteria.   For Managed for You EV participants, you don’t need to be at home for the Schneider EVLink Smart Wallbox to be operating during a peak event to participate. You’ll still receive your participation incentive unless you actively opt out via ChargeFox app, email or phone.
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  We’re only in our first year of an exciting three-year program, so look out for future opportunities to participate after March 2019. If you aren’t eligible because you aren’t an AGL customer with a smart meter and don’t have a compatible air conditioner, we can explore adding you to future trials if your circumstances or our eligibility requirements change.
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  If you’re planning on moving, please contact us and let us know your future address. If it’s in NSW, we can check if your new property has a digital meter and if your new air conditioner is still eligible to participate.   If you have an electric vehicle, we can also discuss the potential options for moving your Schneider EVLink Smart Wallbox to your new property.
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  After you’ve registered for the program and accepted the terms and conditions, we’ll be in touch to organise for a certified electrician to visit your home and verify your air-conditioner’s compatibility for installation of three smart devices. The first on your switchboard, the second on the external air-conditioning unit and a third remote AC controller near your air conditioner.   If your home is compatible, the electrician will complete the installation of the three devices, including the smart air conditioning control device, at the same time as the home visit. If your air conditioner is compatible, we’ll help you set up the smart air conditioner controller app on your smartphone. You will then be sent an information pack with the full details of what to expect during the program.   If your home is not compatible unfortunately you are ineligible to participate, but we will reward you with a $50 Visa gift card to thank you for your expression of interest.
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