Loyalty, AGL Rewards and flybuys

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  Each peak event will run up to maximum of two hours and you will need to participate for the full event to be eligible for a reward. There will be a maximum of eight peak events during the first year of the trial.
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  Air conditioners are one of the home’s biggest consumers of electricity which is why we’re using them in the first year trial. We’re hoping air conditioners will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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We suggest you allow up to two hours for the home visit. Once we’ve successfully completed the compatibility inspection we will proceed with the Schneider EVLink Smart Wallbox installation. We will endeavour to make it as quick as possible.
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  You don’t need to be at home or for your air conditioner to be operating during a peak event to participate. We would ask you to please indicate that you weren’t home in our post event survey. Please note holiday homes do not meet eligibility criteria.   For Managed for You EV participants, you don’t need to be at home for the Schneider EVLink Smart Wallbox to be operating during a peak event to participate. You’ll still receive your participation incentive unless you actively opt out via ChargeFox app, email or phone.
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  In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.   We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
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  Once you’ve registered to participate, we’ve confirmed your eligibility, and installed the devices at your premises, you’ll receive an initial $300 financial incentive for signing up.   For Managed for You EV participants, we’ll confirm your eligibility and then send our specialist EV installer supplier to install the Schneider EVlink Smart Wallbox at your premises.   For each peak event that you participate in, you’ll receive an additional $30 reward. We won’t schedule more than eight peak events during the year, so if you participate in every potential peak event you could receive up to $240 in rewards.
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  No. As we’re running a pilot program, all incentives will be paid via Visa gift cards in or around November 2018 and April 2019, which can be used anywhere Visa cards are accepted. You can also use your Visa gift card to pay your AGL bill.
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  If your air conditioner is compatible, we’ll help you set up the smart air conditioner controller app on your smartphone and connect it to your device. This can be done during the home visit.   For Managed for You EV participants, we can help you set up the ChargeFox electric vehicle management app on your smartphone and connect it to your device during simple to follow instructions. We’ll also send details in your welcome email post installation.
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  Your password will be securely stored in encrypted form on the devices to ensure your personal data remains completely private. Your password is not accessible by AGL, our hardware provider or the installer. Data usage will not exceed 0.5GB per month.
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  You can opt out from participating in the pilot program, or from any peak event by emailing peakenergyrewards@agl.com.au or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.   For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
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  We’re only in our first year of an exciting three-year program, so look out for future opportunities to participate after March 2019. If you aren’t eligible because you aren’t an AGL customer with a smart meter and don’t have a compatible air conditioner, we can explore adding you to future trials if your circumstances or our eligibility requirements change.
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The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
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  We will need the devices returned. We’ll organise an installer to come to your home to uninstall these.
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  We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.   You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.
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  The first year of the AGL Peak Energy Rewards Managed for You program runs from 31 March 2018 until 31 March 2019.
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  We’ll leave your old charging station once removed for your potential future use.
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  We’re hoping electric vehicles will help us understand how we can test new ways of improving the electricity grid’s stability in the long term.
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  The product height is 480 mm, width 330 mm and 170 mm deep and weighs 7.7 kg.   Find out more on the Schneider EVLink Smart Wallbox product details page.
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