After you’ve linked your AGL account to your flybuys membership, you can either:
Collect 1 point for every $2 spent on your AGL home electricity or gas bills, or;
Earn double points (1 point for every $1 spent) on your AGL home electricity or gas bills simply by signing up to eBilling (you’ll receive your bills via email) as well as My Account (which lets you manage your account online, 24/7).
You can only collect flybuys points on the amount you pay AGL. You can’t collect points for credits that are applied to your bills.
To help explain, here are just some examples of items that are processed as credits to accounts and which are ineligible for flybuys points:
Utility relief grants
Goodwill gestures from AGL given as a credit to the customers' account