No. If you do not want to participate in a specific peak event in the Managed for You program, you can opt out by emailing firstname.lastname@example.org or calling our customer service number on 1300 025 928 from 8.30am to 6pm AEST Mon – Fri. We’ll remove you from that specific event.
For the Managed for You EV program, you can opt out before and during the event via the ChargeFox electric vehicle management app. If you’d like to speak to one of our team for queries or to opt out, call our EV customer service team from 9am to 5pm on 1300 001 515.
Please note you won’t receive the participation incentive if you opt out. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.