Knowledge Base

Find FAQs and other information in these articles published by an expert.

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    The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, the AGL Energy App lets you: Track your electricity usage details and gas bills. View your account balance. View your current & historical bills in PDF format Pay your bills on the go via PayPal or credit card.   If you have a digital meter you can also: View your electricity usage by day, week, month or year along with a projection of your final bill*. Set usage alerts to avoid surprises on your bill.   If you’re a solar command customer you now have access to a solar monitoring tool, real time monitoring of your solar production and household consumption.   Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in the comments below. 
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How can I pay my bill?   AGL knows that paying bills is the last thing on your to-do list each day. So we’ve made it easier by giving you as many different ways to pay your account as there are days in the week.   We know that life’s short. Rather than spend it stuck in a queue or digging in your kitchen drawer for your latest bill, we’ve come up with a few handy ways you can pay your AGL account and get back to the important stuff.   From paying in cash at the post office to popping a cheque in the mail, to online options like BPAY and PayPal, there’s a simple option for everyone.   Here are all the ways you can pay:   Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date (paying by credit or debit card can attract a payment processing fee. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. Use your credit card to pay online or by calling 1300 657 386. BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View. Mail: Pay your account by cheque or money order, mailed to: AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001.  Centrepay: Make regular payments directly from your Centrelink payment benefit. Post Billpay: Pay via your local Auspost office (cash, card or cheque) or the Post Billpay web page.  PayPal: Pay online with your PayPal account.   By far, the easiest way to manage your account is with  My Account. With this free online service you can pay your bill, view your usage history and update your account details.   As well, to help you avoid the ups and downs that come with the changing of the seasons, we created Bill Smoothing.   In a nutshell, we average out your annual energy use across the year and divide that into the same regular weekly, fortnightly or monthly amount. This will ensure you never get surprised when you open your next bill. We also reassess the periodic amount you pay against your actual usage and adjust it if necessary.   We also know that life doesn’t always go to plan. Unscheduled car maintenance, illness or any number of unexpected events can really put a dent in your finances. Don’t worry. We have dedicated people who can help you get back on track. A specially trained member of our Staying Connected team can discuss your needs and work out the best way to help you manage your account.   For more information visit  our website or call us on 131 245.   With a variety of ways to pay your energy bill, flexible payment plans and assistance if life gets a little tough, AGL is here to help.   ~Authored by Mark Gambino
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How do LED lights work?   Did you know that replacing your old halogen downlights with low-energy LED lighting is one of the simplest and easiest things you can do to save energy in your home and reduce your power bill?   What is LED?   LED stands for light-emitting diode. To get technical, LED is a semiconductor that converts electricity into light. It’s one of the newer technologies available in energy-efficient lighting.   How long do LED lights last?   LEDs last a long time compared to traditional incandescent (think Thomas Edison) or halogen lights.   AGL uses high quality LED downlights that come with a three-year manufacturer’s warranty and have an average life span of between 15,000 and 70,000 hours.   How can a light bulb be energy efficient?   It’s estimated LEDs use approximately 85 per cent less energy than halogen or incandescent lighting. So, installing LED lighting can really reduce your energy consumption and ultimately lead to savings on your energy bill.   What is the difference between LED, halogen and incandescent lighting?   The main difference between LED and halogen and incandescent lighting is energy efficiency. LEDs are longer lasting and cost less to run.   Depending on the type used, LEDs can last 30–50 times longer than traditional incandescent lighting. They’re also smaller, and can be faster-switching depending on the light fitting.   Also, compared to halogen lighting, LED downlights are safer, as they have a lower risk of fire because they run at lower temperatures.   Are there any other energy-efficient lighting alternatives?   You can get a variety of energy-efficient lighting, such as eco-halogens or compact fluorescent tubes. However, LEDs still beat the rest for energy efficiency and longevity.   Note that many kinds of incandescent bulbs are no longer available, having been phased out by the government from 2009.    To see how much you could save by switching from halogen to LED downlights visit our online calculator.   At AGL we can supply and professionally fit a range of LED lights. You can find more information about LED lighting and other AGL Smarter Living products here, or by giving us a call on 131 766.   ~Authored by Emma Sorensen
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A power outage can be inconvenient and frustrating, but here are a few ways to make it easier to cope with.   Experiencing a total loss of power can be a frightening thing. You could be watching TV or having dinner with the family, when suddenly you’re plunged back into the Dark Ages. Not fun.   First of all, don’t panic. Unless there’s a major emergency in your home or the local area, power outages are usually temporary.   If you think the outage poses a threat to your life or property – like a powerline has come down outside – immediately call 000 and talk to an emergency operator. They’ll provide instructions on what to do next.   If it’s not an emergency, stick your head outside to see if there are any other lights on in your street or area. If it’s just you, you should be able to see streetlights or other people’s house lights. Knowing this can help you swiftly find out why you’ve lost power.   There are a number of companies that supply electricity to various areas. You can use our electricity distributor lookup tool to find out who distributes power in your area. The companies are:   Victoria (electricity), New South Wales (gas): Jemena Electricity – 131 626. Victoria: United Energy – 132 099. Victoria: CitiPower – 131 280. Victoria: Powercor – 132 412. Victoria: AusNet Services – 131 799. Queensland: Energex  – 13 62 62 South Australia: SA Power Networks – 13 12 61. Your distributor is the first place to call to report your fault and have it investigated.   If you have access to the internet on a phone or tablet, you can visit our page on Emergencies and Outages, which will tell you if there’s a fault or emergency in your area. Rest assured that if the issue lies with us we’ll be doing everything we can to restore services as soon as possible. Check back regularly to see the status of the outage.   Planning ahead   So as not to get caught unawares by a power outage, a good thing to do is keep an AGL bill around, like on the fridge or in your bottom kitchen drawer. On the front of your bill you’ll find a Faults and Emergencies phone number. Also, keep a torch handy – either by the front door or on a key ring. There’s nothing worse than bumping your shin on a piece of furniture when moving around in the dark. This can also help you find the Faults and Emergencies contact number on your bill.   By following these simple tips you’ll be out of the dark as soon as possible.   ~Authored by Mark Gambino
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We've expanded our Power Advantage range of energy storage devices with two larger size batteries for residential customers.   The new offering suits a wider range of households and home energy uses, giving residential customers more control in managing how they generate and use their energy, helping to reduce energy bills.   AGL is today introducing two new batteries with storage capacities of 11.6 kWh and 19.4 kWh catering for bigger solar PV (photovoltaic) systems and larger household consumptions.   The two new batteries are manufactured by Sunverge, a San-Francisco-based leader in solar and battery storage solutions. Both batteries have been through AGL’s rigorous testing standards to ensure they are suited to Australian conditions and are backed by a 10 year warranty. The new batteries also include an inverter with installation included.   AGL’s Power Advantage range now covers solar PV systems from 4 kW to more than 5 kW in size and enables a solution for most types of households and energy usage. AGL has plans to continually develop its suite of products and offers a range of payment methods to cater to a wide range of home and business sizes and types.   For more information visit the AGL Solar website or call 1300 760 034.                                       AGL Power Advantage Range Product Large Extra Large Battery Sunverge SIS 11.6 Sunverge SIS 19.4 Typical household 3-4 bedroom home with a 4.5KW+ solar system 5+ bedroom home with 5kW+ solar system Capacity 11.6 kWh 19.4 kWh Usable 9.9 kWh 16.5 kWh Solar System Size 4-5 kW* 4-5 kW* Power Output 5 kW 5 kW Backup Power Output 6.8 kW 6.8 kW Install Location Indoor or outdoor Indoor or outdoor Lifecycle 7000 cycles 7000 cycles Warranty 10 years 10 years Dimensions 186cm x 86cm x 36cm 186cm x 86cm x 36cm Ideal daily solar export >9kWh and <15kWh >15kWh      
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We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to  AGL about installing solar could be the answer, because offer many benefits.   How does solar energy work?   Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.   How solar can reduce your energy bills   Installing solar energy can help reduce your energy bills in two key ways:   You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid. You could be entitled to a tariff for any excess power you sell back to the grid.   The key environmental benefits of solar   AGL uses solar panels which are high quality, efficient and long lasting.   Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.   And, once installed, solar energy does not produce any greenhouse gas emissions.   The costs of solar energy   There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.   If you pay up-front you start saving immediately. Paying upfront for a solar power system or interest free finance may not be suitable for everyone.   AGL does have a solar smart plan which features the benefits of solar for $0 upfront, with low, long term solar energy rates. AGL will also guarantee the minimum amount of solar energy production and maintain the system.   And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.   There are also government incentives available for installing renewable energy like solar, including the  Small-scale Renewable Energy Scheme (SRES).   AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy consumption and your budget.   Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.  
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Ever wish you knew how much your bills were before they arrived? Or that you had the ability to know when and how you are using your electricity the most? With AGL’s digital metering, customers will be able to access all these benefits and more.   Below you’ll find answers to frequently asked questions about AGL’s digital metering.    If your question isn’t answered below, please ask a question here in the Community and we’ll get back to you. You can also give us a call on 1300 669 245, Monday to Friday, 9am to 5pm for more info.   Why am I getting a digital meter? We are progressively offering new digital meters to selected AGL customers as part of our plan to provide accurate meter reading and billing capabilities. Initially, we are offering the new meters to customers who have experienced difficulties in having their electricity meters read in the past.   Why is AGL offering digital meters to their customers? Digital meters are the next generation of electricity meters and provide consumers with access to new technologies to help monitor and manage their energy use.   Why does AGL want their customers to have a digital meter? We want our customers to have access to the latest technology to assist them in being able to monitor and manage their electricity usage better. Digital meters will provide more accurate readings and help to ensure more accurate and timely electricity bills. They also provide the opportunity for AGL to deliver faster, better responses to service requests.   What is a digital meter? Digital meters are the next generation of electricity meters. Unlike the previous generation of meters they communicate between your home and your energy supplier using a wireless network.   What are the benefits of digital meters? Digital meters have a range of benefits. Some of these will be available immediately after installation, such as access to our online energy portal called My AGL IQ where you can track your usage, manage and pay your bills and even set alerts for yourself. And you can access all these benefits anywhere, anytime with our free AGL mobile app.   If AGL offers me a digital meter, do I have to accept? No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.   Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.   Is there any cost for the installation? No. If AGL has contacted you to offer a digital meter and your home is suitable for a replacement meter, you won’t have to pay for the meter or for any installation costs. Sometimes, a home may not be suitable for a digital meter. In this case, we won’t perform the installation and you won’t incur any costs.   Will I be charged more for electricity because I have a digital meter? No. The same electricity rates that apply to your analogue meter will apply to your digital meter.   When will I get my digital meter? The installation process is occurring progressively and the dates and times of installations will vary from customer to customer. We will write to impacted customers before the installation is due to occur.   How do you know if my home is suitable for a replacement meter? A technician will perform a home suitability assessment of a range of safety and electrical factors to determine if your home is compatible with a meter upgrade.   What do I need to do to prepare for the installation? We ask that you make sure the qualified installer has safe and clear access to the meter box at your home. To ensure a smooth installation we may also ask you some specific questions ahead of the installation. In some cases it will be helpful for you to provide us with photos of your existing meter installation (if this is the case we will let you know in advance).   What if I’m not home – will the installation still go ahead? If there is clear access to your meter box, the meter installation will go ahead without you being home.   Will I lose power during the meter installation? During the installation, power will generally be unavailable for no more than 30 minutes, however the total installation time may take up to two hours. Safety checks will be completed while the new meter is installed. Please take any advance precautions necessary before the power is switched off (such as with your computer or alarm system).   How long will the installation take? Installation can take generally between 30 minutes and up to 2 hours (depending on how complex the installation is, most exchanges will be complete in around 40 minutes).   The meter installer had difficulty installing my digital meter. How do I find out more information? Once AGL has confirmed details of a digital meter installation at your property, a qualified electrical installer will be sent to complete the installation. Sometimes during the process, an issue (commonly called a ‘site defect’) is discovered which prevents the installer from continuing immediately with the job. This could include the discovery of electrical issues or on-site contaminants, like asbestos. If this occurs, the meter installer will provide you with information outlining the site defect, why it prevented installation, who is responsible for rectification works and who you should contact to discuss the matter further. Note that wiring issues associated with the circuitry in the home, the switchboard and the meter box remain the responsibility of the homeowner.   I’m a renter and a site defect has been identified at my property during the installation of a digital meter. What do I do next? All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner. If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to address the problem. AGL can guide you through the process.   I rent my property and not sure if my landlord wants the digital meter installed? We do not need permission from the landlord in order to install a digital meter. We can exchange the meter irrespective of whether you are a renter or not.   Can I get a digital meter for my new house/development? Yes. Simply contact us to discuss the options available.   My new house/development will be completed after 1 December 2017. Which meter do I need? After 1 December 2017, when the new Power of Choice rules take effect, all customers with new homes will have a digital meter installed. Simply contact us to arrange.   Can my digital meter be remotely operated? Yes. Digital meters are equipped with remote functionality to be able to be read, disconnected and reconnected. These meters also have features to protect against hazards such as electric shock and fire damage. If you do not wish to have remote communications enabled on your digital meter, you can request this at the time of installation. Additional charges may apply for digital meters without remote communications and some products or services may not be available.   Is there only one type of meter? Can I choose the meter? There are different types of meters, each of which is capable of measuring a particular type of electrical installation. Which meter is installed at your property is determined by the electrical configuration at your site (for example, customers with a solar panel will need different metering to customers without a solar panel). We will ensure that you have the right meter for your needs.   What if I have solar? Some solar customers already have digital meters installed. But if you have solar and don’t have a digital meter you can definitely have one installed.   What technology do you use to send the readings back to AGL/ my retailer for billing? The meter data is collected from the meter using the secure 3G wireless communications network.   How secure are digital meters and communication networks that transmit data? Digital meters and their communication networks are equipped with advanced security features that prevent unauthorised access.   The wireless links between digital meters and retailers like AGL are encrypted and cannot be disabled. These links do not use the internet, providing further security. No customer names or addresses are attached to the transmission of meter data.   How often will the meter data be read/collected? After installation, the meter will initially be read four times per day and that data will be sent to AGL at the end of each day. However, as the infrastructure continues to grow, the meters will be read remotely at half-hourly intervals.   Are digital meters accurate? Yes. Our digital meters are rigorously tested for accuracy. Our meters are pattern-approved by the National Measurement Institute to the standard metering accuracy level. In addition, we will monitor and conduct regular testing to confirm the accuracy of our meters.   Can I still take a reading from my digital meter? Yes. The LCD displays the options available to check your electricity consumption. It depends on your meter type how you do this.   There are two buttons on all our meters that will cycle through the key information stored. One type of meter labels the buttons “Connect” and “Select”, the other type has the buttons colour coded Green “for connect” and Clear “for Select”.   In both cases, you simply press and release the Select button to step through each screen of data. Once you reach the last screen the next press will cycle back to the first screen. The screen will have a label number on the left side of the screen, and the reading on the right hand side. The screens are:   01: Standard Time and Date set in the meter. 03: Accumulated read of power used. 13: Accumulated read of power generated and fed into the grid (solar installations only). 07: Accumulated read of off peak load (this screen is only shown on meters that have an off peak hot water service).   What should I do if there is an interruption to my electricity supply? Call your local electricity distributor. In South Australia this is SA Power Networks and their number for faults and emergencies is 13 13 66. For all other states head to this distributor lookup tool to determine yours.   I live in an area with limited telecommunications coverage. Can I still have a digital meter? Yes. A digital meter installation can still proceed, however the meter technician will need to test the strength of the telecommunications signal to your property. If the signal is found to be too weak to deliver remote services (such as meter readings) to your home, the wireless communications signal may need to be switched off and alternative arrangements put in place. We’ll discuss these alternative arrangements with you if they’re necessary.   I’ve had a digital meter installed and I’m experiencing issues with my electricity supply at home. If you’re experiencing issues with an AGL electricity account which you think are due to your digital meter, contact us and we’ll investigate.   What happens if my meter stops working? If your power is off and it appears your meter is not working, please call your local electricity distributor. In South Australia this is SA Power Networks, and their number for faults and emergencies is 13 13 66.  For all other states  head to this distributor lookup tool to determine yours.   Will the information on my bill change? The calculation of your bills won’t change. However, as analogue meters use start and end reads and digital meters don’t, this information will change slightly on your bill. When the meter is installed a welcome brochure will be left behind and this will contain some more information on how these changes will appear on your AGL electricity bill.   How can a digital meter help me save money? By recording your electricity usage more accurately and having that information provided to us remotely, you will have access to our online portal My AGL IQ. This terrific online tool will show you your actual electricity consumption up to the end of the previous business day. If you are charged different electricity usage rates for different times of the day, by being informed about what times of the day you’re using your electricity, you can identify ways to move your usage to cheaper times of the day to save money. For example, if you run your washing machine during peak times, it will show you how much you used when you were running your washing machine during peak and, if you have cheaper off peak rates, you could consider running it at the off peak times instead which will save you money.   There are also other appliances available for purchase, such as in-home displays, that can track your usage in real time.   I’m finding it difficult to pay my bills on time and I’m concerned about my electricity being disconnected remotely. What are my options? AGL and other retailers are required to notify customers if a disconnection due to debt may occur. If you’re experiencing financial difficulties and have trouble paying your electricity bill on time, please contact us as soon as possible. AGL’s hardship program, ‘Staying Connected’, is designed to assist customers who are having a hard time paying their energy bills. Visit our Staying Connected page for more details.   Is my consumption data information secure and will it remain confidential? Yes. Digital meter data is secure and confidential.   No customer names or addresses are attached to the transmission of meter data. The meter number and NMI (National Meter Identifier) are matched up with customer information only after it has reached the central data station, which is hardened and secured.   We also ensure consumption data remains private via tight privacy controls and compliance with the Federal Privacy Act and the Australian Privacy Principles (APPs), which cover the collection, use, disclosure and storage of personal information. For more details, our Privacy Policy can be viewed here.   Will AGL sell my electricity use information to third parties? No. By law, your consumption data can only be accessed by the meter reader, your energy retailer, and others who are entitled to it under the law (such as distribution networks, and other people who you specifically authorise).   Are there any changes to my customer rights if I have a digital meter installed? No. Having a digital meter installed does not affect your customer rights or the protections provided to you under the National Energy Retail Rules. You still have the right to seek and access energy concessions, rebates and hardship schemes offered by AGL, other retailers or the State Government (where applicable in conjunction with each scheme’s conditions). You also retain access to existing dispute resolution paths.   Will the remote reading interfere with other devices (phones, TV or radio)? No. The digital meter operates at a low frequency and power level and will not interfere with any other equipment.   Do digital meters meet Australian Safety Standards? Yes. All digital meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and enforced by the Australian Communications and Media Authority (ACMA). Digital meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors.   All digital meters being installed meet current Australian Standards including those related to safety. For more information, visit http://www.arpansa.gov.au/RadiationProtection/Factsheets/is_smartmeters.cfm   Do digital meters cause health issues, like sleep apnea or headaches? Digital meters are not dangerous. All digital meters installed are regulated by the Australian Communications and Media Authority (ACMA) and have frequencies similar to common household electronics like mobile phones and televisions. The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) sets exposure limits and concludes that ‘no scientific evidence exists that low levels of radio-frequency electromagnetic energy exposure from digital meters causes any health effects or symptoms of ill-health. http://www.arpansa.gov.au/RadiationProtection/Factsheets/is_smartmeters.cfm   For more information, visit: NSW: Are smart meters dangerous to my health? SA: Smart Meters QLD: Digital Meters VIC: Smart Meters Safety   Where can I find out more about Power of Choice? The Australian Energy Market Operator (Australia’s independent energy markets and power systems operator) and the Australian Energy Market Commission (which sets the rules that govern the electricity and natural gas markets) both offer information on the Power of Choice review and its resulting rule changes on their websites: AEMC - http://www.aemc.gov.au/Major-Pages/Power-of-choice AEMO - https://www.aemo.com.au/Electricity/National-Electricity-Market-NEM/Power-of-Choice   Each state government also has information available on Power of Choice:   QLD - https://www.dews.qld.gov.au/electricity/saving/digital-meter SA - https://www.sa.gov.au/topics/energy-and-environment/meters-and-bills/smart-meters NSW - http://www.resourcesandenergy.nsw.gov.au/energy-consumers/energy-providers/smart-meters-in-nsw VIC - http://victorianenergysaver.vic.gov.au/bills-pricing-and-meters/smart-meters-and-how-they-work
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There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.   They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like: Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or You’ve been overcharged and we need your credit card in order to refund you. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things: Ignore it; and Call us directly on 131 245 to check whether we have been trying to contact you. If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately. Remember, AGL will never send you emails asking for personal banking or financial details. How the scams work:   You receive an email from a reputable energy company claiming that you owe them money. The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'. The email may contain the subject title 'Your AGL Bills Update ✔'. The email may or may not be from your current energy provider. The email may claim that you have exceeded your energy consumption limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link. The email may direct you to click on a link to view your account, pay your bill or download an attachment. If you click on the link, your computer may be infected with malicious software and your identity compromised. If you 'pay' the amount, you will lose your money and may have your credit card details stolen.   How to protect yourself:    If you receive a suspicious email for outstanding energy usage - delete it immediately. If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email. Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar. Never click on the links from suspicious emails and delete them immediately.    For more information visit the Scam Watch website.
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The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.     If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill. 
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    Many consumers might not think about the kinds of lights they use, but understanding the different types available can, quite literally, change the way people see the world. More than that,  knowledge of lighting technology  can save home and business owners thousands of dollars a year.   Two of the most common types of lamps are traditional incandescent lamps, which emit light as a side effect of heat, and LED lights, which give off light as a result of electric currents running through certain materials. They may seem similar, but there are several key ways the two differ.   Construction Fragility: Incandescent lamps use traditional light bulbs made of a vacuum sealed glass orb with a filament inside which tend to be fragile. LED lamps' bulbs use a collection of small diodes in a metal casing with glass housing which, if broken, does not cause the light to stop functioning. Death: Incandescent light bulbs "die" at the end of their lifespan, ceasing to work completely. LED bulbs slowly fade over time. Costs Purchase Price: As LED lamps are a  result of more recent technology , their bulbs are more expensive. A traditional incandescent bulb may sell for less than five dollars whereas LED bulbs can cost up to four times as much or more. Operating Cost: However, the electricity required to run these different bulbs varies widely. The average annual operating cost of one LED lamp in Australia is about $3.62, but an incandescent equivalent costs around $21.90 to operate annually; six times as much. Lifespan: The  average lifespan of an incandescent light bulb  is about 1000 hours. An average homeowner might replace an incandescent bulb once or twice a year. LED lamps are expected to last around 25,000 hours. Bulbs Required: Because of radical differences in lifespan, a homeowner can expect to buy over 20 incandescent light bulbs to get the same amount of light from one LED lamp's life. Performance Brightness: Because of the volume of energy used, the average incandescent lamp gives off over twice as many Lumens as an LED lamp making them much brighter. Color: An incandescent lamp has a Colour Rendering Index (CRI) rating of 100, meaning it can portray colours as they appear in daylight. Higher CRI rating is not to say the lamp makes things look better, only that they more accurately recreate colours as rendered by sunlight. Most LED lamps have CRI ratings of around 80. Major Takeaways   An incandescent lamp works well for those who need bright light from fewer sources that accurately recreates sunlight. However, LED lamps vastly outperform them in terms of associated costs, lifespan, and durability.      
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Find out who your local distributor is in your area by using our Lookup Tools:   Distributor Lookup Tool Gas Distributor Lookup Tool From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.    If they are not able to assist you then please call us on 131 245 (available 24/7) and we can see what information that we find out. 
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An amber status means your system is producing a lot less solar energy than we expected and there may be a problem with your system. There could be several reasons for this, so we’ve provided this useful guide with steps to identify and resolve any faults.   Once a fault is resolved, you may still see the amber status for up to 30 days as your data continues to be processed.
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Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days, to let you know if your system is producing solar energy or if we think there might be a problem. To do this we estimate your solar energy production, compare it against expected production for a system of your size, age, location, and provide an indication of its performance.   This is only an estimate due to the limited amount of information we have about your system.   Solar Command is a real time solar monitoring subscription service. It remotely monitors your system’s energy production and household energy consumption, calculates your estimated savings, shows how much solar or grid energy you used, and provides this all via a personalised dashboard. If you subscribe to Solar Command, AGL installs a device on your switchboard to read and record the data required to provide you with this insight.   Details about Solar Command can be found here.
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The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
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Pro-rata billing happens when our energy rates change during your billing cycle. For example, if the new rate begins on day 20 of a 30 day billing cycle, there are 10 pro-rated days on the new rates and 20 pro-rated days on the old rates. To work out your bill, we calculate your daily average energy use for the billing period. From this, we can work out your usage on both old rates and new rates, which are added together to make up your bill.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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Not at this time. But AGL welcomes the opportunity to supply electricity if, and when, the market is fully deregulated and open to competition.
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Yes! You can call us any time of day or night on 1300 001 190. You can also chat online with us, and use our app to keep track of your usage and billing.
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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