Knowledge Base

Find FAQs and other information in these articles published by an expert.

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Solar Command is a physical monitoring product attached to your meter board, and a subscription to AGL’s Solar Command digital monitoring portal.
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Yes. Solar Command installation and hardware is included in the cost of subscription.
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The SIS 11.6 battery has a total useable storage capacity of 9.9 kWh. It’s capable of discharging at a continuous rate of 5kW which is enough to power multiple large appliances in your home. The extra-large SIS 19.4 battery has a total useable storage capacity of 16.5 kWh.
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The current generation of solar batteries cannot completely power an average home in all circumstances, however the right battery from AGL can greatly decrease your reliance on energy from the grid. We’ll work with you to determine the best option for your home and tailor a solution that fits.
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  In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy consumption to discharge it each day.   AGL offers a range of sizes to choose from and our AGL’s battery experts will be able to help you determine the best solution for your needs – give them a call on 1300 760 034 (8.30am – 5.30pm AEST Mon to Fri).
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If you already have a solar system, total installation and setup takes approximately 1.5 hours. If you’re having a new solar system installed, it will take approximately 2-3 hours to install your solar system and Solar Command hardware, depending on the complexity of your site including whether it is double story or has limited access.
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Solar Command will send you an automatic fault alert if your system has turned off, or is no longer communicating. Speak to an AGL Solar Command expert on 1300 356 363 to help get your system back up and running.
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No. We can fit Solar Command to AGL or non-AGL solar systems!
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If you can’t find what you’re looking for in the Knowledge Base FAQs on the AGL Community, why not ask your own question? That way, once we post the answer for you, it’ll be there to help others looking for the same information.   Otherwise, your best bet is to chat with us online, or call us anytime 24/7 on 131 245 – we’ll be happy to help.
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We're aware of a new round of hoax emails that are circulating currently. For more information head to this post.   Here is one iteration of the hoax bill:      
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Future Forests offsets carbon emissions calculated using 100% of your household’s actual electricity usage and the carbon intensity of electricity generation in your State as calculated by the Australian Government Department of the Environment.
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Call us anytime 24/7 on 131 245 to stop paying $1 a week and end your participation in the program.
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Absolutely! AGL Future Forests is compatible with all of our residential energy plans, including our solar plans.
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As well as complying with the Kyoto Protocol, all of the Future Forests target areas have Carbon Rights and Carbon Covenants registered on their land titles – meaning it’s illegal for their current or future landowners to damage of remove any trees for the next 100 years.
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First, we check how much electricity you’ve used at home. Then, based on your usage, we work out how much carbon that’s equal to by using official estimates calculated by the Australian Government Department of the Environment.   Knowing that, we can buy the equivalent number of “carbon offsets” from our suppliers, representing the removal of that amount of carbon from the atmosphere. To learn more about carbon calculations for your state, visit environment.gov.au.
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Call us anytime 24/7 on 131 245 or visit the Future Forests webpage to stop paying $1 a week and end your participation in the program.
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You sure can. Future Forests is a great way to help offset the small carbon footprint you have at home, thanks to having solar panels installed.
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It was established in 2003 as a best practice benchmark for energy projects developed under the UN’s Clean Development Mechanism (CDM), to make sure they’re delivering genuine emission reductions and long-term sustainable development. Endorsed by more than 80 non-government organisations (NGOs) and with over 1,100 projects across 70 countries undergoing certification, the Gold Standard is now the global benchmark for climate and development initiatives with the highest integrity and greatest impact.   For more info head to the Gold Standard website.
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The projects that we’re supporting are required to have programs in place to manage this risk. The specifics are technical but it includes things like insurance and management plans, as well as preparation to obtain offset credits from other projects to meet their obligations.
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The planted trees can be seen from public roads, and while the Yarra Yarra Biodiversity Corridor is set in a fairly remote area 400km north of Perth, July and August is wildflower season and a wonderful time to visit.    
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