Knowledge Base

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We're aware of a new round of hoax emails that are circulating currently. For more information head to this post.   Here is one iteration of the hoax bill:      
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Simply search for ‘AGL Energy App’ in the iOS or Google Play app store – depending on the device you use.
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If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your AGL online account. If you don't have an AGL online account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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Available to iOS and Android users, the AGL Energy App is free to download and lets you:   Track your electricity usage details and gas bills. View your account balance/s. Pay your bills by credit card (credit card fees may apply).   And if you have a digital meter, you can also:   View your electricity usage by day, week, month or year. See a projection of your next bill. Set usage alerts to help keep your budget on track. Learn more about the AGL Energy App here.
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You’re best calling the Electricity Distributor for your area immediately. If you don’t know who your Distributor is, simply use our online tool to find their details.
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Like with analogue meters, all new digital electricity meters are owned, read and maintained by the meter provider. If or when we offer to install a digital meter at your home or business, it will remain owned by Active Stream, a subsidiary company of AGL.
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Future Forests offsets carbon emissions calculated using 100% of your household’s actual electricity usage and the carbon intensity of electricity generation in your State as calculated by the Australian Government Department of the Environment.
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First, we check how much electricity you’ve used at home. Then, based on your usage, we work out how much carbon that’s equal to by using official estimates calculated by the Australian Government Department of the Environment.   Knowing that, we can buy the equivalent number of “carbon offsets” from our suppliers, representing the removal of that amount of carbon from the atmosphere. To learn more about carbon calculations for your state, visit environment.gov.au.
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The planted trees can be seen from public roads, and while the Yarra Yarra Biodiversity Corridor is set in a fairly remote area 400km north of Perth, July and August is wildflower season and a wonderful time to visit.    
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The projects that we’re supporting are required to have programs in place to manage this risk. The specifics are technical but it includes things like insurance and management plans, as well as preparation to obtain offset credits from other projects to meet their obligations.
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It’s likely that not all of the trees we plant will survive and contribute to our targets, so we factor in a number of trees dying when making our calculations.
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It was established in 2003 as a best practice benchmark for energy projects developed under the UN’s Clean Development Mechanism (CDM), to make sure they’re delivering genuine emission reductions and long-term sustainable development. Endorsed by more than 80 non-government organisations (NGOs) and with over 1,100 projects across 70 countries undergoing certification, the Gold Standard is now the global benchmark for climate and development initiatives with the highest integrity and greatest impact.   For more info head to the Gold Standard website.
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Although your contribution will be charged from within 10 business days of commencing the program, it may not appear on your bill immediately after joining for up to 6 weeks.
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You sure can. Future Forests is a great way to help offset the small carbon footprint you have at home, thanks to having solar panels installed.
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Call us anytime 24/7 on 131 245 or visit the Future Forests webpage to stop paying $1 a week and end your participation in the program.
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Absolutely! AGL Future Forests is compatible with all of our residential energy plans, including our solar plans.
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Within 10 business days of the date you agreed to join the program.
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Call us anytime 24/7 on 131 245 to stop paying $1 a week and end your participation in the program.
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According to the Australian Energy Regulator, 87% of Australia’s electricity is produced using fossil fuels, and it’s been proven that generating energy this way adds carbon dioxide to the atmosphere and contributes to global warming.
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In Australia, changes in the climate are increasing our risk of experiencing drought, bushfires, flooding and rising sea-levels.
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