Knowledge Base

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UPDATED 17th October 2017    We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.    There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.      Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.                                                                         
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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  Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.
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An amber status means your system is producing a lot less solar energy than we expected and there may be a problem with your system. There could be several reasons for this, so we’ve provided this useful guide with steps to identify and resolve any faults.   Once a fault is resolved, you may still see the amber status for up to 30 days as your data continues to be processed.
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If you already have a solar system, total installation and setup takes approximately 1.5 hours. If you’re having a new solar system installed, it will take approximately 2-3 hours to install your solar system and Solar Command hardware, depending on the complexity of your site including whether it is double story or has limited access.
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Replace your showerhead with a low flow unit. If your landlord won’t give permission and won’t allow you to exchange the existing showerhead, go for a flow restrictor instead. You can install them yourself, and they do the same thing as a water saving showerhead. Reduce the time you spend in the shower.
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After 1 December 2017, when the new rules take effect, all customers with new homes will have a digital meter installed. Simply contact us to arrange.
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Normally between May and July each year. Once a seedling’s grown to a suitable size and has a great chance of survival, it leaves the nursery and gets planted in one of the Future Forests target areas.
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No, they’re entirely different. You can learn more about Coal Seam Gas on our website.  
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There are different reasons why a transfer debit may appear on your invoice, some examples are:    1. A debt has been transferred from another contract (eg. an old address and you have just moved)  2. There has been a credit transferred between accounts and the debit is appearing on the original contract  3. A refund has been completed post transfer of credit   To ensure that we're giving you an answer that is relevant to your account, we'll need you to get in touch with our web chat team  here .  
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Absolutely not. It’s simply a way for us to thank you for being an AGL customer.
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Put your computer to sleep when you won’t be using it for short periods of time. You can change its settings so this happens automatically. Screensavers don’t save energy. Turn off your screen if you won't be using it for a longer period, and turn it off at the wall Choose a high efficiency LCD or LED monitor, as they use less than half the electricity is conventional monitors Remember, the more energy stars, the more efficient the monitor. When you won’t be using your computer for longer periods, shut it down and turn it off at the wall.
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  Fridges can account for 7% of your household's total energy use^. Avoid setting the temperature of your fridge or freezer too low. Set the fridge and freezer thermostat to the recommended temperature. 40C for the fridge and -180C for the freezer. Figure out what you need from the fridge before you open the door, every time it is opened you let out about 30% of the cool air. If possible, locate the fridge out of direct sunlight, with ideally a 50 cm space top and sides to let it ventilate so it doesn't need to work as hard to keep cool. A freezer operates most efficiently when it's at least three quarters full, so keep yours full but not overcrowded. Use water containers or bags of ice to fill empty space. A freezer uses more electricity when there’s ice build-up, so defrost it regularly to help save energy. If ice builds up again quickly, check your door seals. Don’t put hot food into the fridge, as it will heat up the internal temperature and make the fridge work harder. Keep the condenser coils at the bottom or back of your fridge clear of dust so air can circulate freely. It can otherwise make the motor work harder and use more power. Regularly clean and check the seals on your fridge door to make sure they're tight. If you can close the door on a piece of paper and remove it without any friction, you might need to replace the seals. Keeping a second freezer running could cost over $600 a year, regardless of if it is being used or not. Always look at the Energy Rating label when you purchase a new fridge or freezer. The more stars, the less electricity it’ll use. ^Source:Baseline Energy Estimates, 2008  
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There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
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Basically, it’s the term used to describe the chemical process that takes place when trees absorb and remove carbon dioxide (or C02-e) from the atmosphere – which is how Future Forests helps offset carbon emissions.
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Yes - digital meters are equipped with remote functionality to disconnect and reconnect, as well as features to protect against hazards such as electric shock and fire damage.   If you do not wish to have remote communications enabled on your digital meter, you can request this at the time of installation. Additional charges may apply for digital meters without remote communications and some products or services may not be available.
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Take a shower as it uses around one fifth the amount of hot water as taking a bath.
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If you can’t find what you’re looking for in the Knowledge Base FAQs on the AGL Community, why not ask your own question? That way, once we post the answer for you, it’ll be there to help others looking for the same information.   If you are having problems logging in, you can also try  clearing your cache . Sometimes while we make changes under the hood you might need to reset your browser to see the changes.    Otherwise, your best bet is to chat with us online, or call us anytime 24/7 on 131 245 – we’ll be happy to help.
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AGL will lead an innovative renewable investment funding vehicle to develop new large-scale renewable generation projects, entitled the 'Powering Australian Renewables Fund'.   AGL proposes to seed the new fund with its solar projects at Nyngan and Broken Hill (155 MW), as well as taking a cornerstone equity stake.   The new vehicle is expected to develop over 1,000 MW of renewable generation at a cost of between $2 to $3 billion, and;will build enough green generation for more than 400,000 homes.  
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You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).
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