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We understand that some of our customers have been impacted by major storms and flooding across south and eastern Australia.   Affected customers facing financial hardship following these events should call AGL on 131 245 to discuss support available.   You can also find more information at the Victorian and New South Wales goverment websites.
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*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:   https://www.sa.gov.au/topics/emergencies-and-safety/extreme-weather-event-14-september     --------------   UPDATE - 29/09/16 (1:38pm) -  AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.   ---------------   AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia. The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.   Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms. AGL also is suspending bill collection activity in South Australia while we evaluate the impact.   AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).   At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.   AGL’s wind farms also are on standby to generate, subject to network availability.
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If you have a remotely read smart electricity meter you may be able to view a projection of your next bill. Your projected bill is calculated by using your historical data to estimate your average daily energy usage, until the end of your current billing period. It is a projection only, and does not factor in any unbilled charges such as credits, pay on time discounts or other unbilled charges. Your actual bill may also be different from your projected bill if your usage patterns change during the billing period.
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How can I pay my bill?   AGL knows that paying bills is the last thing on your to-do list each day. So we’ve made it easier by giving you as many different ways to pay your account as there are days in the week.   We know that life’s short. Rather than spend it stuck in a queue or digging in your kitchen drawer for your latest bill, we’ve come up with a few handy ways you can pay your AGL account and get back to the important stuff.   From paying in cash at the post office to popping a cheque in the mail, to online options like BPAY and PayPal, there’s a simple option for everyone.   Here are all the ways you can pay:   Direct debit: An automatic arrangement to debit your bank account or credit card for your entire bill on the due date (paying by credit or debit card can attract a payment processing fee. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. Use your credit card to pay online or by calling 1300 657 386. BPAY: Use your bank’s internet banking system to pay via BPAY, or send bills directly to BPAY View. Mail: Pay your account by cheque or money order, mailed to: AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001. Centrepay: Make regular payments directly from your Centrelink payment benefit. Post Billpay: Pay via your local post office or the Post Billpay web page. PayPal: Pay online with your PayPal account.   By far, the easiest way to manage your account is with AGL Energy Online. With this free service you can pay your bill, view your usage history and update your account details.   As well, to help you avoid the ups and downs that come with the changing of the seasons, we created Bill Smoothing.   In a nutshell, we average out your annual energy use across the year and divide that into the same regular weekly, fortnightly or monthly amount. This will ensure you never get surprised when you open your next bill. We also reassess the periodic amount you pay against your actual usage and adjust it if necessary.   We also know that life doesn’t always go to plan. Unscheduled car maintenance, illness or any number of unexpected events can really put a dent in your finances.   Don’t worry. We have dedicated people who can help you get back on track. A specially trained member of our Staying Connected team can discuss your needs and work out the best way to help you manage your account.   For more information visit our website or call us on 131 245.   With a variety of ways to pay your energy bill, flexible payment plans and assistance if life gets a little tough, AGL is here to help.   ~Authored by Mark Gambino
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The easiest way to view and pay your bills is to log into AGL Energy Online. Otherwise, you can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.    
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If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about in the Billing and Payments section of Help and Support.
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We're aware of a new round of hoax emails that are circulating currently. For more information head to this post.   Here is one iteration of the hoax bill:      
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Head to this page and enter your AGL account number and your full name in the boxes provided. A temporary password will be emailed to you which you can use to login to your account. Once logged in you’ll be prompted to change your password.   Alternatively, you can call us 24/7 on 131 245 and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
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We've expanded our Power Advantage range of energy storage devices with two larger size batteries for residential customers.   The new offering suits a wider range of households and home energy uses, giving residential customers more control in managing how they generate and use their energy, helping to reduce energy bills.   AGL is today introducing two new batteries with storage capacities of 11.6 kWh and 19.4 kWh catering for bigger solar PV (photovoltaic) systems and larger household consumptions.   The two new batteries are manufactured by Sunverge, a San-Francisco-based leader in solar and battery storage solutions. Both batteries have been through AGL’s rigorous testing standards to ensure they are suited to Australian conditions and are backed by a 10 year warranty. The new batteries also include an inverter with installation included.   AGL’s Power Advantage range now covers solar PV systems from 4 kW to more than 5 kW in size and enables a solution for most types of households and energy usage. AGL has plans to continually develop its suite of products and offers a range of payment methods to cater to a wide range of home and business sizes and types.   For more information visit the AGL Solar website or call 1300 760 034.                                       AGL Power Advantage Range Product Large Extra Large Battery Sunverge SIS 11.6 Sunverge SIS 19.4 Typical household 3-4 bedroom home with a 4.5KW+ solar system 5+ bedroom home with 5kW+ solar system Capacity 11.6 kWh 19.4 kWh Usable 9.9 kWh 16.5 kWh Solar System Size 4-5 kW* 4-5 kW* Power Output 5 kW 5 kW Backup Power Output 6.8 kW 6.8 kW Install Location Indoor or outdoor Indoor or outdoor Lifecycle 7000 cycles 7000 cycles Warranty 10 years 10 years Dimensions 186cm x 86cm x 36cm 186cm x 86cm x 36cm Ideal daily solar export >9kWh and <15kWh >15kWh      
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If you have a smart electricity meter that’s remotely-read every day, we can use real usage data to work out your monthly bill.   However, if your meter is read every two to three months and we don’t have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to. If you’re new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period. Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into AGL Energy Online. Check out this Community post that explains this in further detail.      
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There are two ways to nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account:   Call us at AGL anytime 24/7 on 131 245, or; Log in to AGL Energy Online, select ”My Account Details" and then “Manage account authorised persons” on the left-hand side.
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Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen. For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing your meter to read it. This might be because your meter’s been installed indoors, behind a locked gate, or somewhere that’s protected by a dog. Another common reason for getting estimated bills is that you have chosen to receive monthly bills. Unless you have a digital meter installed at home that gives us your usage information every day, we’re likely to only get an actual read from your Distributor every two or three months. When we get an actual meter read from your Distributor after giving you an estimated bill, we’ll check and potentially correct your account based on whether we’ve charged you too much or too little. This might lead to you getting an adjusted energy bill down the track. You can tell if your bill is based on an estimate or an actual meter reading by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back page of your bill. To ask for an actual meter reading (a fee may apply), please call us anytime 24/7 on 131 245.
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Simply search for ‘AGL Energy App’ in the iOS or Google Play app store – depending on the device you use.
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If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your AGL online account. If you don't have an AGL online account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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Available to iOS and Android users, the AGL Energy App is free to download and lets you:   Track your electricity usage details and gas bills. View your account balance/s. Pay your bills by credit card (credit card fees may apply).   And if you have a digital meter, you can also:   View your electricity usage by day, week, month or year. See a projection of your next bill. Set usage alerts to help keep your budget on track. Learn more about the AGL Energy App here.
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Absolutely. We can connect gas and electricity for you at your new address. You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
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Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page.
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If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.   Do you need more information? Search for answers or ask a question at The AGL Community.
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245. If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
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