We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.
This issue was caused by a technical error to the IQ system which provides this data to solar customers. We are working to restore this access to its correct status, but unfortunately, this will take a number of days to implement. It is expected that this issue will not be resolved before the end of this week. We will continue to provide updates, and any improvements along the way, on this page.
Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.
*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:
UPDATE - 29/09/16 (1:38pm) - AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.
AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia.
The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.
Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms. AGL also is suspending bill collection activity in South Australia while we evaluate the impact.
AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).
At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.
AGL’s wind farms also are on standby to generate, subject to network availability.
Are you sick and tired of never having money left in your bank account at the end of the month? Rest assured this is one of the biggest concerns that most small business owners have. We work really hard, we offer great products and services, but the money just seems to disappear.
The most common ways that small business owners waste money every year is for the simple reason that they miss opportunities to save money by regularly monitoring their business; I know that I was guilty of this for many years.
It doesn’t take much to save thousands of dollars each year and, in some instances, these savings can make the difference between a business being profitable or not.
From my experience there are six common ways that small business owners waste money.
They don’t negotiate
Most small business owners tend to be quite conservative in their approach when it comes to negotiating. By simply asking for a better price or a better deal, more often than not you will be rewarded with a discount.
I work with many small business owners who negotiate on every single purchase they make and I’m continually amazed by how much money they save each year.
Small office costs eventually add up
Small essential items like stationery and office supplies have a way of adding up. It can be easy to overlook these expenses, as they are generally small purchases that add up over time.
Be diligent when ordering new supplies and you could save your business a considerable amount of money. It doesn’t mean that you have to be tight when purchasing supplies but instead monitor inventory and the cost of purchasing supplies more closely.
They pay late fees on bills
Many small businesses pay too much in bank and credit card fees because they miss payment deadlines. While paying late fees is not generally related to cash flow, it is a result of disorganisation that can be easily avoided.
The best way to avoid paying late fees is to take five minutes to set up automatic payments on your regular bills, which could in turn save you hundreds of dollars a year.
They don’t involve the team in cost saving initiatives
Business owners tend to take on the role of cost cutting without any assistance, but I’ve found that if you ask your team to play a part they will happily oblige. Offer employees rewards, make it fun and treat cost saving as a priority.
Bookkeeping & record keeping are not considered a priority
Typically this tends to manifest with business owners who don’t know if they are making money or losing money. Bookkeeping provides essential information for any business and if you are not monitoring figures closely, it can be really easy for money to slip through the cracks. Know your numbers inside and out.
They don’t review utilities costs regularly
Utilities form a significant part of ongoing monthly expenses for small businesses. For this reason alone, small business owners should monitor and measure costs regularly to assess daily potential savings.
It is a great idea to contact your service providers regularly to make sure you are on the best tariff possible and have access to the right services to suit your business needs. One quick phone call could end up saving your business a lot of money.
Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness
AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL.
If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.
Do you need more information? Search for answers or ask a question at The AGL Community.
Who is entitled to a concession and how these are applied can change from state to state.
Please go to our concessions page to see if you’re entitled to a State Government funded energy concession, or call us on 131 245 anytime 24/7 for more information.
Who has a digital meter and how they’re rolled out is different from state to state across Australia.
In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed.
Head to your State Government’s website to learn more about their position on digital meters where you live.
A virtual power plant put simply is a collection of individual batteries that are managed in unison to help power customers’ homes and support the grid.
It works like this – the battery installed in your home stores excess solar energy produced by your system, to use when you need it. This helps you to use more of your own solar energy and less from the grid. The virtual power plant then uses the solar energy stored in batteries benefiting you and your community to help support the power grid during peak usage times. Most of the time your battery will be actively managed to power your home with green energy and help save money on your bills.
Yes. AGL is pioneering the world’s largest virtual power plant in South Australia. The first 150 virtual power plant battery sales will be limited to metropolitan Adelaide homes. Any future battery releases will be further limited geographically and communicated at the time of the release.
In the future, innovative ways of producing, storing and sharing energy via a virtual power plant model may become available to consumers in other states. If you don’t currently meet the geographic eligibility criteria for AGL’s virtual power plant, but want to start enjoying the benefits of battery technology, speak to one of our energy storage experts to register your interest – call 1300 760 034.
You can also sign up to receive updates on solar energy storage offers and promotions. Simply visit our Energy Storage page, and register your interest to join the AGL Power Advantage Club by submitting your details at the bottom of the page.
First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Outages page anytime, day or night. You’ll also find these details on your AGL bill.
If you find that your property is the only one affected, start by checking the mains switch in your fuse box. If you discover a single appliance has been affected, check that it’s been properly assembled and connected. A good way to do this is by plugging a hair dryer or table lamp into the power point to see if there’s any electricity coming through.
If you ever have an electrical fault in your house or with an appliances, please contact a licensed electrician to fix it. Never try to do it yourself.
AGL’s virtual power plant makes battery technology affordable for everyday Adelaide households. A battery helps your home to use more of the solar energy you produce when the sun is no longer shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less peak grid energy, you could help lower your energy bills.
By being a part of AGL’s virtual power plant you get a discounted battery price, helping you to enjoy the benefits of battery technology in your home for less. You can also store more renewable energy for use when it’s needed, and AGL can actively manage participating batteries to help reduce demand on the grid when it is struggling – like on a hot day when everyone is turning on their air conditioners. That could be by discharging your battery within your home so you draw less from the grid, or by exporting directly to the grid and paying you your standard Retailer Feed-in Tariff.
Yes. We’ll need your home to stay connected to the electricity grid to be a part of the virtual power plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you have no available stored energy in your battery.
We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.
We encourage you to contact us by phone on 131 245 or through our online webchat service so that we can help organise the best result.
We understand that you may not feel like speaking to someone straight away, so you can also request a call back via our online support form here. Just note when you would prefer to speak to somebody and we’ll endeavour to contact you at that time.
If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000.
You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.
One of our customer service representatives will then guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.
What information will you need?
For our customer service staff to help, they will need to know your name and contact details, your relationship to the account holder, and the name of the executor (if it isn’t you) and their details.
If the energy supply needs to stay on, AGL will need the executor or someone else to take responsibility and have an account set up in their name.
And if our team require any additional documentation they will let you know and find the best way for you provide this information.
Also know that more help is available to you. If you require financial advice during this time, you can contact the Department of Human Services, who can refer you to the appropriate service.
The easiest way to view and pay your bills is to log into My Account.
My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.
Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.
You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.
If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.
You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.
You can find more information about Billing and Payments in Help and Support.
Yes. AGL’s Sunverge SIS 7.7kWh battery is backup power ready, and can help power your appliances in the event of a power outage with additional work completed at your switchboard by a qualified AGL installer. Backup power can be enabled for an additional $650 (GST incl.), and requires sufficient stored energy being available in your battery at the time of a power outage event. During the power outage your battery will not be charged by the solar system.
A quote for a standard installation is issued to all customers before a site inspection is carried out. A standard installation includes:
Installation of your Sunverge AC coupled SIS 7.7 kWh energy storage system, including a Schneider XW+ 7048 inverter and access to the AGL’s battery monitoring portal.
Full installation on suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
Conduit and cabling between the battery location and the switchboard, up to 20 metres.
Installation of a battery main switch circuit breaker, control circuit (VT) circuit breaker and two Current Transformers in the switchboard. The switchboard must have sufficient space to accommodate these additions.
A standard installation also assumes:
There is suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
That your battery will be installed in a non-habitable internal location, or an external location that is not subject to direct sun for lengthy periods, for example between north-west and north-east (unless determined as a suitable location by AGL).
That the cable between the street and the switchboard, and the switchboard itself, complies with current electrical and safety standards.
No hazardous materials such as asbestos.
The site inspection may identify that further work needs to be carried out to make your home suitable for a safe installation. If this is the case, you will be issued with an updated quote to accept in accordance with your terms and conditions.
Yes. The following customers will be exempt from paying the new paper bill and/or over-the-counter (OTC) fees: • Staying Connected Customers • Customers registered for a Concession • Life Support Customers • Customers receiving large print bills • Some multisite customers • Builders defined as a recognised ‘premium builder’ under AGL’s accredited New Connections portfolio
If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date.
If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.
Do you need more information? Search for answers or ask a question at The AGL Community.