Knowledge Base

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From 1 December 2017 when the new rules take effect, all customers, possible, will have a digital meter installed. Simply contact us or your chosen retailer to arrange.
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Yes - simply contact us or your chosen retailer to assess if you are eligible.
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Yes – but only if your State regulation permits a meter reversion. Contact us and we’ll follow the meter reversion policy in your state.
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No – having a digital meter installed does not affect your customer rights or the protections provided to you under the N Energy Retail Rules. You still have the right to seek and access energy concessions, rebates and hardship schemes offered by AGL, other retailers or the State Government (where applicable in conjunction with each scheme’s conditions). You also retain access to your local Energy Ombudsmen for dispute resolution.
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To install a digital meter, AGL only needs the consent of whomever occupies the premises (i.e. the electricity customer). We don’t require permission from the landlord to install a digital meter.
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Yes – if AGL hasn’t contacted you about a meter upgrade, you can request a digital meter installation.    If you’d like to enquire about a digital meter, or a product or service that may require a digital meter, simply contact us.  
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No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.   Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.
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We’re big believers in supporting the communities we operate in. So we’re proud to be a Premier Partner of the WCE and the AGL Aboriginal Leadership Program. It's a great opportunity to get involved and support the work of the club in the local community. See you at a game soon!
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AGL has committed to get out of coal fired generation, starting in 2022 and ending by 2050. We already run Australia’s largest solar plant and wind farm and we’ve started a fund that will invest in approximately 1,000 MW of large-scale renewable generation for everyone. Read more about our sustainable commitments here.
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Yes! Not only do you get a competitive gas deal, but you have access to hundreds of offers via our AGL Rewards program for dining, cinemas, retail, travel, accommodation, and so much more.   Once you’re an AGL customer and AGL Rewards member you can view your exclusive offers here.
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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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The best way to view, manage and pay your bills is via My Account, or via the AGL app.  You can also pay using secure online bill payment for credit card, or BPAY if you prefer. 
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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Yes! You can call us any time of day or night on 1300 001 190. You can also chat online with us, and use our app to keep track of your usage and billing.
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Not at this time. But AGL welcomes the opportunity to supply electricity if, and when, the market is fully deregulated and open to competition.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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Pro-rata billing happens when our energy rates change during your billing cycle. For example, if the new rate begins on day 20 of a 30 day billing cycle, there are 10 pro-rated days on the new rates and 20 pro-rated days on the old rates. To work out your bill, we calculate your daily average energy use for the billing period. From this, we can work out your usage on both old rates and new rates, which are added together to make up your bill.
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A supply charge is a daily amount your energy provider charges to supply electricity or gas to your property, and is not related to your usage. To arrive at the supply charge on your bill, we multiply the daily rate by the number of days your energy is supplied.
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The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
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