Knowledge Base

Find FAQs and other information in these articles published by an expert.

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There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
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If you can’t find what you’re looking for in the Knowledge Base FAQs on the AGL Community, why not ask your own question? That way, once we post the answer for you, it’ll be there to help others looking for the same information.   Otherwise, your best bet is to chat with us online, or call us anytime 24/7 on 131 245 – we’ll be happy to help.
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Solar Command will send you an automatic fault alert if your system has turned off, or is no longer communicating. Speak to an AGL Solar Command expert on 1300 356 363 to help get your system back up and running.
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If you already have a solar system, total installation and setup takes approximately 1.5 hours. If you’re having a new solar system installed, it will take approximately 2-3 hours to install your solar system and Solar Command hardware, depending on the complexity of your site including whether it is double story or has limited access.
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Solar Command is a physical monitoring product attached to your meter board, and a subscription to AGL’s Solar Command digital monitoring portal.
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 AGL offers a 10 year manufacturer warranty for Sunverge batteries.
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  In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy consumption to discharge it each day.   AGL offers a range of sizes to choose from and our AGL’s battery experts will be able to help you determine the best solution for your needs – give them a call on 1300 760 034 (8.30am – 5.30pm AEST Mon to Fri).
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The current generation of solar batteries cannot completely power an average home in all circumstances, however the right battery from AGL can greatly decrease your reliance on energy from the grid. We’ll work with you to determine the best option for your home and tailor a solution that fits.
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Yes. If your solar system is not producing enough energy to charge your Sunverge battery, you can power it from the grid. If you wish to have your battery system programmed to charge from the grid, or if you wish to make changes to that program, you will need to make a request through our AGL Customer Services team by phone or email to set up the charging program.
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The SIS 11.6 battery has a total useable storage capacity of 9.9 kWh. It’s capable of discharging at a continuous rate of 5kW which is enough to power multiple large appliances in your home. The extra-large SIS 19.4 battery has a total useable storage capacity of 16.5 kWh.
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Both the SIS 11.6 and the SIS 19.4 batteries are warranted to last for 7,000 cycles or a total of 10 years (whichever comes first), meaning you’ll get long-term value out of your solar investment.
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AGL’s energy storage experts conduct detailed research on which batteries best suit Australian conditions and lifestyles. The lithium-ion batteries that AGL has selected are maintenance free, compact and are long lasting, as well as meeting international battery safety standards.
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 Join AGL’s Power Advantage Club to receive updates about AGL product launches and trials so you’re always in the loop. Visit our Energy Storage website and submit your details at the bottom of the page.
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You can install the SIS batteries either indoors in a non-habitable area or outdoors. We recommend having your battery installed in the garage, or under an eave on a south or east facing wall, away from direct sunlight.   AGL is continuously exploring innovative new energy storage systems, including solutions that can be installed indoors.
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Both the SIS 11.6 and the SIS 19.4 batteries are (H) 186cm (W) 86cm (D) 36cm and weigh approximately 300kg.
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Yes. Solar Command installation and hardware is included in the cost of subscription.
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At the end of your two year subscription, you will be invited to renew your subscription for another two years at $15 (incl. GST) per month for a minimum of 24 months.
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No. We can fit Solar Command to AGL or non-AGL solar systems!
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Yes. If you have an existing solar system installed, an accredited AGL installer will make an appointment with you to install your AGL Solar Command hardware.   If you’re having a new AGL solar system installed, an accredited AGL installer will complete both your Solar Command and solar system installation at the same time, making installation hassle-free.
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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