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AGL’s Virtual Power Plant is open to eligible metropolitan Adelaide homeowners who meet the following criteria:   Own an appropriately sized solar system or want to go solar. Own your own home. Currently generate more solar energy than you’re using in your home. Are an existing AGL electricity customer or want to make the switch. Live in an eligible suburb of metropolitan Adelaide. Are not currently on a government  solar bonus scheme feed-in tariff. If your home generates sufficient excess solar energy you could benefit from participating in AGL’s Virtual Power Plant, by using more of the solar energy you produce.   If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this Virtual Power Plant offer.   You must be an existing AGL electricity customer or wanting to make the switch to participate in this offer and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch.   Register your interest in the next stage of the Virtual Power Plant demonstration project and an AGL solar and battery expert will be in touch to discuss the program and your eligibility to join.
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We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:   “Disconnection Notice”     How to identify whether you have received a legitimate or hoax email   All legitimate AGL disconnection notices will:   Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.   What to do if you believe you have received a hoax email   If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
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We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.   We encourage you to contact us by phone on 131 245 or through our online webchat service so that we can help organise the best result.   We understand that you may not feel like speaking to someone straight away, so you can also request a call back via our online support form  here. Just note when you would prefer to speak to somebody and we’ll endeavour to contact you at that time.   If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000.   You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.   One of our customer service representatives will then guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.     What information will you need?   For our customer service staff to help, they will need to know your name and contact details, your relationship to the account holder, and the name of the executor (if it isn’t you) and their details.   If the energy supply needs to stay on, AGL will need the executor or someone else to take responsibility and have an account set up in their name.   And if our team require any additional documentation they will let you know and find the best way for you provide this information.     Also know that more help is available to you. If you require financial advice during this time, you can contact the  Department of Human Services, who can refer you to the appropriate service.
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The easiest way to view and pay your bills is to log into My Account.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
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Your National Meter Identifier (NMI) is a unique number that you'll need if you change your electricity retailer. It’s always listed on the back of your electricity bill.
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A virtual power plant put simply is a collection of individual batteries that are managed in unison to help power customers’ homes and support the grid.   The battery installed in your home stores excess solar energy produced by your system. This can help you to use more of your own solar energy and less from the grid. Any energy discharged from the battery will be used by the home first, with any additional energy then exported to the grid, allowing you to receive your standard Retail Feed-in Tariff (RFiT).   In some instances, AGL’s Virtual Power Plant uses the solar energy stored in individual home batteries to help support the electricity grid during peak usage times, helping you to use solar energy within your home while helping to increase grid stability for the community.  
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*UPDATE - 03/10/16 (2:04pm) - The South Australian Government has a 'Extreme Weather Events' webpage that features information that can help, such as current weather warnings and Emergency Relief Grants that are available to people impacted by the storms:   https://www.sa.gov.au/topics/emergencies-and-safety/extreme-weather-event-14-september     --------------   UPDATE - 29/09/16 (1:38pm) -   AGL is working with industry bodies to restore power supply to its customers South Australia. We are in contact with our local community partners on how we can provide help. Customers in financial hardship should call us on 131 245 to discuss support available. If you are on life support or at risk of a medical emergency should we suggest you call 000 or go to their nearest hospital.   ---------------   AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia. The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.   Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms.  AGL also is suspending bill collection activity in South Australia while we evaluate the impact.   AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).   At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.   AGL’s wind farms also are on standby to generate, subject to network availability.
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You can cancel your Direct Debit arrangement online or by calling us anytime 24/7 on 131 245.
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Are you sick and tired of never having money left in your bank account at the end of the month? Rest assured this is one of the biggest concerns that most small business owners have. We work really hard, we offer great products and services, but the money just seems to disappear.   The most common ways that small business owners waste money every year is for the simple reason that they miss opportunities to save money by regularly monitoring their business; I know that I was guilty of this for many years.   It doesn’t take much to save thousands of dollars each year and, in some instances, these savings can make the difference between a business being profitable or not.   From my experience there are six common ways that small business owners waste money.   They don’t negotiate   Most small business owners tend to be quite conservative in their approach when it comes to negotiating. By simply asking for a better price or a better deal, more often than not you will be rewarded with a discount.   I work with many small business owners who negotiate on every single purchase they make and I’m continually amazed by how much money they save each year.   Small office costs eventually add up   Small essential items like stationery and office supplies have a way of adding up. It can be easy to overlook these expenses, as they are generally small purchases that add up over time. Be diligent when ordering new supplies and you could save your business a considerable amount of money. It doesn’t mean that you have to be tight when purchasing supplies but instead monitor inventory and the cost of purchasing supplies more closely.   They pay late fees on bills   Many small businesses pay too much in bank and credit card fees because they miss payment deadlines. While paying late fees is not generally related to cash flow, it is a result of disorganisation that can be easily avoided.   The best way to avoid paying late fees is to take five minutes to set up automatic payments on your regular bills, which could in turn save you hundreds of dollars a year.   They don’t involve the team in cost saving initiatives   Business owners tend to take on the role of cost cutting without any assistance, but I’ve found that if you ask your team to play a part they will happily oblige. Offer employees rewards, make it fun and treat cost saving as a priority.     Bookkeeping & record keeping are not considered a priority   Typically this tends to manifest with business owners who don’t know if they are making money or losing money. Bookkeeping provides essential information for any business and if you are not monitoring figures closely, it can be really easy for money to slip through the cracks. Know your numbers inside and out.   They don’t review utilities costs regularly   Utilities form a significant part of ongoing monthly expenses for small businesses. For this reason alone, small business owners should monitor and measure costs regularly to assess daily potential savings.   It is a great idea to contact your service providers regularly to make sure you are on the best tariff possible and  have access to the right services to suit your business needs. One quick phone call could end up saving your business a lot of money.        Want to discover more about AGL’s End of Financial Year offers for business? Find out more here: www.agl.com.au/eofybusiness     AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 
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Who has a digital meter and how they’re rolled out is different from state to state across Australia.   In some states the roll out of digital meters is mandatory. For example in Victoria, all electricity meters have now been replaced with digital ones as part of a joint Government and industry initiative for residential and small business customers. However, in some states it’s up to the home or business owner to decide if they’d like a digital meter installed. Head to your State Government’s website to learn more about their position on digital meters where you live.
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Yes. AGL is pioneering virtual power plant technology as part of our demonstration project, with 1,000 battery installations being rolled out in metropolitan Adelaide.   This offer is currently only available in eligible suburbs in metropolitan Adelaide.   In the future, innovative ways of producing, storing and sharing energy via a virtual power plant model may become available to consumers in other states. If you don’t currently meet the geographic eligibility criteria for AGL’s virtual power plant but want to start enjoying the benefits of battery technology, speak to one of our energy storage experts to register your interest – call 1300 760 034.   You can also sign up to receive updates on solar energy storage offers and promotions. Simply visit our Energy Storage page, and register your interest to join the AGL Power Advantage Club by submitting your details at the bottom of the page.
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If you’re already with AGL, you may be charged an exit fee if your AGL energy plan carries one and you cancel your plan before its end date. If you're new to AGL, we have a range of energy plans that don’t carry exit fees. Simply speak to us today to find the right one for you.   Do you need more information? Search for answers or ask a question at The AGL Community.
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.
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Connecting your energy to your new home is easy. Whether you're an existing customer or want to switch to us, we can help take the stress out of moving.   Our Power-on Guarantee and online move tracker means that you'll have peace of mind, the day you move in.   Learn more about moving home.    
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AGL’s Virtual Power Plant makes battery technology more affordable than ever by providing leading energy storage systems at heavily subsidised prices.   The batteries being offered as part of the program are designed to store excess solar power that would otherwise be exported to the grid, and discharge it into your home at night, to avoid the need to buy electricity from the grid or to support the gird in times of grid instability or peak demand. By doing so, this can help to reduce customers electricity bills and assist the grid.   Individual electricity bill savings will vary, depending on energy usage, seasonality, solar system performance, and battery performance. Speak to an AGL solar and battery expert to learn more about whether an AGL Virtual Power Plant battery could help you save.
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No. In most cases, the same electricity rates that applied to your analogue meter will apply to your digital one.
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We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill.   AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account.  You can also check whether you qualify for a payment plan, relief scheme or a government funded concession. For more information visit www.agl.com.au/residential/help-and-support/concessions-rebates-grants To find out more about AGL’s payment options that make budgeting easier, visit www.agl.com.au/residential/help-and-support/billing-and-payments/bill-smoothing   Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan. Call 131 245 >> Option 2 (self Service) >> Option 2 (Billing Related Enquiries) >> Option 3 (Extend due date) >> Gas Option 2, Electricity Option 3 >> Account number Have your account number and recent bill handy.
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Yes. We’ll need your home to stay connected to the electricity grid to be a part of the virtual power plant.
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If you have a remotely read smart electricity meter you may be able to view a projection of your next bill. Your projected bill is calculated by using your historical data to estimate your average daily energy usage, until the end of your current billing period. It is a projection only, and does not factor in any unbilled charges such as credits, pay on time discounts or other unbilled charges. Your actual bill may also be different from your projected bill if your usage patterns change during the billing period.   Download or view the projected bill details in My Account or the AGL Energy App.
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Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived. Do you need more information? Search for answers or ask a question at The AGL Community.  
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