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First, we check how much electricity you’ve used at home. With this data, we can calculate the carbon emissions generated from your usage using official estimates from the Australian Government Department of the Environment.   We can then purchase the equivalent number of carbon credits or offsets from our suppliers, representing the removal of that amount of carbon from the atmosphere.   Visit the Department of Environment and Energy   to learn more about carbon calculations for your state.
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You can install the SIS batteries either indoors in a non-habitable area or outdoors. We recommend having your battery installed in the garage, or under an eave on a south or east facing wall, away from direct sunlight.   AGL is continuously exploring innovative new energy storage systems, including solutions that can be installed indoors.
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Solar Command Check is a daily solar health check, based on your home’s smart meter data for the previous 30 days. It lets you know if your system is producing solar energy or if we think there might be a problem via the presentation of two status: Green or Amber.   Green means your panels are producing solar energy and Amber indicates there could be a problem with your system. In both instances we provide support and guidance about how to maintain your system to maximise your investment or advice on how to resolve any problems.
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 Each state has different rules and fees for connections and disconnections.   The fees cover the cost for someone (usually your energy distributor) to visit your premises and take a meter reading.
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Our Customer Service Team can give you more details. Log in to AGL Energy Online and select 'Contact Details' in the 'Useful Links' column under 'My Energy'. If you wish to receive a refund be sure to include the registered BSB and account numbers.   Refunds can take up to four weeks to be processed. If you still haven’t received a refund after that time, please call our Commercial Recovery Team on 1800 813 140.  
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Find out who your local distributor is in your area by using our Lookup Tools:   Distributor Lookup Tool Gas Distributor Lookup Tool From here you will be able to contact the distribution company who are the best to advise as to when the electricity or gas will be restored in your area.    If they are not able to assist you then please call us on 131 245 (available 24/7) and we can see what information that we find out. 
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Once AGL has confirmed details of a digital meter installation at your property, a qualified electrical installer will be sent to complete the installation. Sometimes during the process, an issue (commonly called a ‘site defect’) is discovered which prevents the installer from continuing immediately with the job. This could include the discovery of electrical issues or on-site contaminants, like asbestos. If this occurs, the meter installer will provide you with information outlining the site defect, why it prevented installation, who is responsible for rectification works and who you should contact to discuss the matter further.    Note that wiring issues associated with the circuitry in the home, the switchboard and the meter box remain the responsibility of the homeowner. 
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Pro-rata billing happens when our energy rates change during your billing cycle. For example, if the new rate begins on day 20 of a 30 day billing cycle, there are 10 pro-rated days on the new rates and 20 pro-rated days on the old rates. To work out your bill, we calculate your daily average energy use for the billing period. From this, we can work out your usage on both old rates and new rates, which are added together to make up your bill.
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Although your contribution will be charged from within 10 business days of commencing the program, it may not appear on your bill immediately after joining for up to 6 weeks.
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The planted trees can be seen from public roads, and while the Yarra Yarra Biodiversity Corridor is set in a fairly remote area 400km north of Perth, July and August is wildflower season and a wonderful time to visit.    
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Learn to Spot Scams and Spam ......Look for something JUST NOT QUITE RIGHT! Phishing is a type of online scam where criminals send an email that appears to be from a legitimate company asking you to provide sensitive information or click on a link. Some phishing messages are an obvious fraud, others can be a bit more convincing. So how do you tell the difference between a real message and a phishing message. There is not one single technique but here are some hints.   1. The message contains a mismatched URL e.g. actual email address does not match name displayed   One of the first things you should check is whether the URL (eg. link to website or email address) actually matches the name displayed. When you hover your mouse over the link or email address if it is different to the address that you can see, the message is probably fraudulent or malicious. For example, if you hover over a display sender name like “Stay Smart Online” it should appear as StaySmartOnline@ag.gov.au, not something like StaySmartOnline123445656@123.com. 2. URLs contain a misleading domain name e.g. microsoft.com.maliciousdomain.com   Criminals who launch phishing campaigns often depend on people either - not checking a link before they click or not understanding how a domain name is structured. For example a Microsoft webpage would always have microsoft.com at the end. For example   info.microsoft.com This could be OK info.microsft.com.micosoft.com This is NOT OK (note the missing letters) 3. The message contains poor spelling and grammar If a company sends out a message, it is usually reviewed for spelling, grammar, and legality etc. So if a message is filled with poor grammar or spelling mistakes, it probably did not come from them! 4. The message asks for personal information   No matter how official an email message might look, it's always a bad sign if the message asks for personal information. Your bank does not need you to send it your account number. It already knows it! Also, a company should never send an email asking for your password or credit card number.   5. The offer seems too good to be true If the offer seems too good to be true - it probably is. If you receive a message from someone unknown to you making big promises e.g. you have won tattslotto - when you did not buy a ticket - the message is probably a scam. 6. You did not initiate the action   You get an email saying you won a car but you never entered a competition to win a car. If you get a message like this you can probably bet it is a scam. 7. You are asked to send money to cover expenses   A telltale sign of a phishing email is that you are asked for money - even if it is not in the first email.   8. The message makes unrealistic threats   If a message makes unrealistic threats it is probably a scam. An example of a threat message is - your bank emailing you saying that if you do not submit a form plus ID your account will be cancelled and assets seized.   9. The message appears to be from an official source e.g. government department   Official sources do not use email as their first form of contact. It will most probably be a scam.   10. Something just does not look right   Casino security teams are taught to look for anything that is JDLR - just doesn't look right! If it looks off, it probably is! This also applies to email messages. If you receive a message that seems suspicious, it's usually in your best interests to avoid acting on the message. Do not click on links, download files or open attachments in emails from unknown senders. It is best to open attachments only when you are expecting them and know what they contain, even if you know the sender.  
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Protect your computer and other devices by keeping your software current and installing anti virus software to keep the criminals away!   The only way to keep yourself safe is to keep you software current, updating apps and operating systems as soon as updates are released - especially after a security issue has been identified. The updates are released because software vendors are always adjusting their code to keep ahead of the criminals. Software updates are a crucial step in keeping your private information private.   And don’t forget to install anti-virus software on your devices. Viruses, worms, Trojan horses, ransomware......are just some of the intruders that anti-virus software will stop. Anti-virus software helps protect your computer against most viruses, worms, Trojan horses, and other unwanted invaders that can make your computer "sick".   The invaders perform malicious acts, such as deleting files, accessing personal data, or using your computer to attack other computers.   To keep your devices healthy, install anti-virus software. Do some research on anti-virus software but some of the big names in Anti Virus software are Norton by Symantec and McAfee.   Stay Smart Online has lots of good resources on how to protect your information.   Where can I go to get help? Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.   www.scamwatch.gov.au Stay Smart Online provides useful information and resources to help you and your family stay safe from cyber security threats. AGL is a proud supporter of Stay Smart Online.   www.staysmartonline.gov.au   Both Scamwatch and Stay Smart Online have an email alert system that you can subscribe to. 
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Do you find energy discounts confusing? Just want access to simple, low rates? Then AGL Essentials may be the plan for you. Available for both gas and electricity, AGL Essentials offers low rates that are fixed for 12 months. This exciting new digital-only plan can be easily managed through AGL’s online account management tools, putting you in control. Below you’ll find answers to frequently asked questions about AGL’s latest plan. If you have a query that isn’t answered below, please ask a question here in the Community and we’ll get back to you.   What is AGL Essentials? AGL Essentials is a simple, affordable Energy Plan that is only available through digital channels. Choose your approximate usage level and you can see an estimated monthly cost of an AGL Essentials plan here, with an easy-to-read dollar amount for easy comparison with other plans. Here’s what else you get with AGL Essentials:   Simple low rates. Fixed rates for 12 months (different to our variable rates). 24 x 7 online account management. Easily track electricity usage via the AGL app. View electricity and gas bills via the AGL app. Manage your account with My Account.   How can I sign up to AGL Essentials? As this is an online-only offer, you can sign up to AGL Essentials with our easy sign-up form at agl.com.au/signup. Please note that, as a digital-only product, this offer isn’t available through other channels.   Am I eligible for AGL Essentials? To be eligible for the AGL Essentials plan, you must meet the following criteria:   Monthly billing – you’ll receive your electricity bill from us each month  Direct Debit – bills must be paid via Direct Debit. Please note that this will apply to all gas and electricity bills on your AGL account. eBilling – you’ll receive your bills by email. Online sign up – you must sign up for AGL Essentials online. You can do that here. If, during the Energy Plan Period, you no longer meet the eligibility criteria, or if your bill is not paid by Direct Debit for any other reason, we may terminate your Market Contract with 20 Business Days’ notice. If this happens, we’ll place you on AGL’s Standard Retail Contract, which includes variable rates that are different from the Essentials Rates. We’ll write to you to let you know if this happens.     What do I do if I need support? While we’re still available to answer your calls, most of your enquiries can be managed online via: the AGL App My Account If you’re unsure about managing your account online, one of our friendly customer service representatives will assist you over the phone so you can self-serve 24/7 and skip the phone queue. Although AGL Essentials is a digital product, if you have a query or problem that you can’t solve using our online tools, we’ll be able to assist you over the phone.   Do I need to be on Direct Debit and eBilling on the AGL Essentials plan? Yes – these are eligibility criteria and required in order for us to make this affordable offer available. While it may take an extra minute to set up, it will make it easier to manage your account. If you take an AGL Essentials energy plan for your electricity, you will also need to be on monthly billing. Each month you’ll receive an eBill from us – and then you can relax, knowing it will be paid via Direct Debit on the nominated date. Plus, as you’ll have the App and/or My Account, you can track your usage to stay on top of your spend. We’ve created the plan in this way to provide convenience, ease of use and control for you.  
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Yes – but only if your State regulation permits a meter reversion. Contact us and we’ll follow the meter reversion policy in your state.
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No, they’re entirely different. You can learn more about Coal Seam Gas on our website.  
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No – if AGL has contacted you to offer a digital meter upgrade, you’re not obliged to accept the offer and can continue to use your existing meter if it functions accurately.   Note that from 1 December 2017, if your existing meter is found to be faulty or has reached its typical end-of-life, you must follow your retailer’s instruction and provide safe access for the installation of a digital meter.
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Within 10 business days of the date you agreed to join the program.
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In supplying gas and electricity to you AGL incurs a range of different costs which can be broadly grouped into 4 categories. These categories are explained below:   Wholesale Energy Cost   Wholesale Energy Costs are the amount that we pay to purchase sufficient gas and electricity to supply our customers.   Electricity can be bought directly from a wholesale electricity market where all businesses that generate electricity sell their output, for example, coal or gas power stations, or wind farm and hydro scheme operators (Electricity Generators). The wholesale electricity market can be extremely volatile in times of short supply or high demand.   Gas can be bought directly from gas extraction and production plant operators (Gas Producers).   Gas and electricity can also be bought indirectly through energy trading markets. Participating in these trading markets helps retailers to manage the risks of high prices in the wholesale market.   Network Costs   Different companies are involved in the delivery of gas or electricity to homes and businesses. They are called Gas or Electricity Distributors, and Gas or Electricity Transmission businesses.   The activities performed by these businesses include building and maintaining the Transmission and Distribution networks of electricity poles and wires, or gas pipes and pipelines, to transport the energy from Electricity Generators and Gas Producers to end-users.   Electricity and Gas Distributors are also responsible, in many cases, for installing and maintaining electricity and gas meters at homes and businesses. They arrange for gas and electricity meters to be read, and for our customers’ meter readings to be supplied to us.   We have direct and indirect costs in arranging the supply of wholesale energy and network services used in supplying gas and electricity to our customers.   Government Green Scheme Costs   We have direct and indirect costs associated with a range of Federal and State Government green schemes that promote a sustainable energy industry. These schemes include renewable energy schemes and energy efficiency schemes.   Energy Retail Component   As an energy retailer, we are the face of the industry to our customers. We manage a lot behind the scenes to ensure that our customers’ homes and businesses have access to gas and electricity at competitive prices. The cost of doing so is recovered through our energy rates.   Our business activities include purchasing wholesale energy and network services, assisting customers with queries about their energy plans, usage or bills, requesting Distributor services on behalf of our customers such as connections and disconnections when moving house, and calculating and sending energy bills.   Other activities we perform include managing our compliance obligations, and sending our customers the details of their energy plans, and all of the other important information they need to know about us as their energy retailer, the industry and their supply of gas and electricity in general.   When setting our energy rates it is important for us to offer competitive gas and electricity plans, to be able to provide excellent service and value to our customers, and to ensure the continued support of our shareholder investors.   Importantly, we also reinvest in our business to ensure that we can continue to be innovative with initiatives such as developing My Account which enables our customers to see and understand the energy they use, and actions that they can take to reduce their energy usage.
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You may qualify if you are a Queensland resident.    The QLD Electricity Concession is applied as a daily amount of $0.8489c per day (GST excl) for a total of $340.85 per annum (GST incl). It is paid in installments through each electricity bill. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Queensland Government Seniors Card. Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions. Centrelink Health Care Card Bridging Visa Holders, with Asylum Seeker status. A concession can be claimed only if: The name on the energy account matches the name on the concession card and The address is the account holder’s principal place of residence. Cardholders are eligible to claim the rebate for premises where they live alone or share the home with: Their spouse. Other persons who hold a Pensioner Concession Card or Queensland Seniors Card. Other persons wholly dependent on them. Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent. Other persons who live with the cardholder to provide care and assistance, and who do not pay rent. Applicants must also declare that no other persons except casual visitors share the residence with them. The following cards are ineligible for the Electricity Concession: A Health Care Card for Child Disability and Foster Care issued in the name of the child. A Department of Veterans' Affairs Gold EDA Cards. Commonwealth Seniors Health Cards.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Concessions visit the Queensland Government website at: https://www.communities.qld.gov.au/communityservices/community-support/queensland-government-concessions   Further information about this concession can be downloaded below: Application for Electricity Rebate - For Proprietors Only 
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You may qualify if you are a Victorian resident.     Domestic customers who are unable to pay their utility bills due to a temporary financial crisis can apply for the URG Scheme. Financial assistance to cover energy costs may be provided to low-income households suffering a short-term financial crisis (within the last 12 months) who are unable to pay for a current utility account and are at risk of disconnection.   Customer can only apply for the URG Scheme once every 2 years per fuel. Eligibility Eligibility is based on the following criteria: The customer must demonstrate that unexpected hardship has left them seriously short of money so that they cannot pay their utility bills without assistance and are at risk of disconnection, and meet one of the following criteria: A significant increase in usage. A recent decrease in income, for example, loss of employment. High unexpected expenses on essential items. The cost of shelter is more than 30% of the household income. The cost of utility usage is more than 10% of the household income. Customers must either hold one of the following concession cards or meet one of the special conditions described below: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can only be claimed if: The energy account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The energy account is billed on a domestic tariff. Special conditions for non-concession card households: The account holder must be registered with their utility company's hardship program and the household's income must be no more than the equivalent to the Commonwealth maximum income rate for part age pensioners.   Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   Further information about this Rebate can be downloaded here: Download the URG Scheme Brochure For more information regarding Victorian Energy concessions and rebates, please call the Department of Human Services Concessions Information line on 1800 658 521 or visit the Department of Human Services website: www.dhs.vic.gov.au/concessions.   Alternatively, contact Us or ask your question here on the forum!
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