We’ve released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future. The new AGL Energy iPhone App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill. For solar customers, this also includes a solar monitoring tool that can help you increase system performance and potential savings. Real-time monitoring of both solar production and household consumption. Automatic fault and diagnosis alerts if there’s an issue. Easy to view and understand solar dashboard. If you’re an AGL customer, the AGL Energy App lets you: Track your electricity and gas usage details with summaries and graphs. View your account balance. Pay your bills on the go. If you have an active digital meter you can also: View your electricity usage by day, week, month or year along with a projection of your final bill*. Set usage alerts to avoid surprises on your bill. AGL’s new mobile app is free and is available through iTunes to residential customers on iOS devices. For more information and FAQs visit: www.agl.com.au/app or ask us a question here!
It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer. Simply: Log in to AGL Energy Online. Select the 'Moving' tile towards the top of the page, and follow the on-screen instructions. Note: If you haven’t already registered for AGL Energy Online, ensure that you have your recent energy bill handy, and select ‘Register’. You will be automatically directed to 'My Account', AGL Energy Online’s account management homepage, once you have registered. If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants. Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.
Log in to AGL Energy Online, click on ‘Update my details’ on the left-hand side, update your email address and click ‘Submit’. After that, you’ll need to use your new email address to log into AGL Energy Online.
If you've checked your email inbox and it’s not full, log in to AGL Energy Online to see that: Your email address has been registered correctly in ‘Update my details’; and eBilling is setup correctly by going into the ‘My Billing Options’ section. If you don’t have access to AGL Energy Online, please call us anytime 24/7 on 131 245.
The heating value is used to calculate the amount of energy (megajoules) contained in gas, which is impacted by temperatures and pressures at different geographical locations. AGL needs to calculate your bills by using the heating value, which is provided by your Gas Distributor (they’re responsible for reading your meter, along with the gas pipes and meters in your street).
For hot water emergencies, call 131 766. There’s an out-of-hours answering service so we can assist you, day or night. Or for appliance service, contact AGL (Monday to Friday, 8am-6pm AEST) on 131 766.
So you can access the program’s benefits online, all we need is your email address in order to set up your secure member login at aglrewards.com.au. We’ll also send a monthly AGL Rewards e-newsletter to this email address, which will share the latest offers as well as ways for getting the most out of your AGL Rewards membership.
Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived. Do you need more information? Search for answers or ask a question at The AGL Community.
The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer. From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
The Home Energy Emergency Assistance (HEEA) scheme assists Queensland customers experiencing a sudden or temporary financial crisis who are unable to pay their current bill and are at risk of restriction or disconnection of supply. Assistance can only be provided once in any 12 month period and may only be provided for two consecutive years. To be eligible customers must have a balance owing >$100 and: Be located in Queensland; Hold a current concession card in the name shown on the electricity or gas bill, or; Be registered with Staying Connected , or; Have an income equal to or less than the Commonwealth Government’s maximum income rate for part-age pensioners. The HEEA scheme supports customers in hardship by offering them a lump sum payment towards their electricity bill. The Department of Communities determine the payment value. You can find more information about this at the Queensland Government website. For concessions, rebates and grants in other states, head to the AGL Energy website.
AGL will lead an innovative renewable investment funding vehicle to develop new large-scale renewable generation projects, entitled the 'Powering Australian Renewables Fund'. AGL proposes to seed the new fund with its solar projects at Nyngan and Broken Hill (155 MW), as well as taking a cornerstone equity stake. The new vehicle is expected to develop over 1,000 MW of renewable generation at a cost of between $2 to $3 billion, and will build enough green generation for more than 400,000 homes. For more information, head to our Powering Australian Renewables Fund webpage.
We value our customers, but we also understand that we don’t always get it right. If you are an AGL Energy customer and we do not meet your expectations, we’d like to hear about it. To that end, this is our complaints resolution procedure; it allows us to bring about a speedy resolution for any problems that may arise. Please follow the steps below to make a complaint or provide feedback on our products and services: Step 1: Customer Solutions Team If you have an enquiry, please call our Customer Solutions Team 24/7 on 131 245 or via webchat. You can help us by giving us as much information as possible when you raise your concern. Step 2: Complaints Team If you are dissatisfied with the way our team have handled your enquiry, or if we have failed to meet a commitment we have made to you, you can escalate your issue to our Complaints Team via our webform or by calling us on 1800 775 329 (8am-6pm AEST, Monday to Friday). When contacting us, please let us know if you have raised this issue with us before and what your preferred outcome would be. You can view AGL's Dispute Resolution Policy or for more detailed information about AGL’s complaints handling process please see our Standard Complaints and Dispute Resolution Policy. You can also find information about our commitment to our customers through our Customer Charter.