We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
How to identify whether you have received a legitimate or hoax email
All legitimate AGL disconnection notices will:
Come from the sender address email@example.com. Any deviation on this address may be a hoax email; and
Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.
What to do if you believe you have received a hoax email
If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
Given that household appliances can account for almost a third of a household’s energy use, it makes sense to check that they are running as efficiently as possible to help reduce the amount of energy that a non-energy efficient version of that appliance would use.
We know that energy efficiency can seem confusing, but there are several tools to help you.
Where should I start?
If you’re buying a new appliance check the Energy Rating Label to see how energy efficient it is – more stars means a better rating.
But energy efficiency doesn’t start and finish with the Energy Rating Label.
The way in which you use your appliances also makes a difference to energy consumption. For instance, using the cold wash cycle consumes less energy than washing your clothes in hot water.
How can I check the energy rating of my current appliances?
If your existing appliance was made after 2000, check the Energy Rating Label to see how efficient it is.
We’d be happy to help with our Home Energy Check Up (depending on where you live), which can provide you with practical solutions that could help you reduce the energy consumed by your household appliances and your energy consumption around the home generally.
The government’s Energy Rating App is also a great source of information on the running costs of your household appliances.
Which household appliances consume the most energy?
Homes can use a third to half of their energy for heating and cooling. Other big home energy users include hot-water systems.
Some home appliances can chew up a surprising amount of energy. For example, a large-screen TV can generate more greenhouse gases per year (if you watch it for six hours a day) than a family fridge does.
Our Smarter Living Guide is full of energy-saving ideas that can help on this subject.
What Smarter Living appliances does AGLoffer?
AGL offers a range of energy-efficient Smarter Living appliances – from heating and cooling to hot water and lighting solutions.
What about energy-saving power boards?
Energy-saving power boards have been developed to help reduce the energy consumption of appliances, allowing you to easily switch appliances off stand-by.
Additionally, don’t forget the importance of maintaining your appliances. When appliances run more efficiently it can have a positive impact on your energy usage. AGL Appliances and Tradespeople services provides installation, maintenance and repairs for appliances in homes and small businesses.
~Written by Emma Sorensen