Between Saturday, 21st October 5:00PM to Sunday, 22nd October 12PM (AEDT) we’ll be tinkering around under the hood. We’ll try to make things snappy, but you might experience My Account and AGL App login or registration issues between those times. In addition, the following services will be unavailable:
• Direct debit management
• eBill management
• Bill Smoothing management
• My Wallet management
• Self Service Meter Read management
• Modifying billing, contact details and concessions preferences
• Modifying communication, flybuys and authorised person preferences
• Self Service Meter Read management
• My Wallet management
• Adding or deleting saved payment methods.
• Online sign-up.
We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills and make payments. We'll do our best to get our online services up and running again as quickly as possible.
Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.
The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.
AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.
Anyone receiving this suspicious email should:
Forward it to firstname.lastname@example.org.
Flag the email as ‘spam’ or junk in your inbox.
Delete the email immediately. Please do not open or click on any links within the email.
For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
UPDATED 17th October 2017
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.
There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.
Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.
We've expanded our Power Advantage range of energy storage devices with two larger size batteries for residential customers.
The new offering suits a wider range of households and home energy uses, giving residential customers more control in managing how they generate and use their energy, helping to reduce energy bills.
AGL is today introducing two new batteries with storage capacities of 11.6 kWh and 19.4 kWh catering for bigger solar PV (photovoltaic) systems and larger household consumptions.
The two new batteries are manufactured by Sunverge, a San-Francisco-based leader in solar and battery storage solutions. Both batteries have been through AGL’s rigorous testing standards to ensure they are suited to Australian conditions and are backed by a 10 year warranty. The new batteries also include an inverter with installation included.
AGL’s Power Advantage range now covers solar PV systems from 4 kW to more than 5 kW in size and enables a solution for most types of households and energy usage. AGL has plans to continually develop its suite of products and offers a range of payment methods to cater to a wide range of home and business sizes and types.
For more information visit the AGL Solar website or call 1300 760 034.
AGL Power Advantage Range
Sunverge SIS 11.6
Sunverge SIS 19.4
3-4 bedroom home with a 4.5KW+ solar system
5+ bedroom home with 5kW+ solar system
Solar System Size
Backup Power Output
Indoor or outdoor
Indoor or outdoor
186cm x 86cm x 36cm
186cm x 86cm x 36cm
Ideal daily solar export
>9kWh and <15kWh
If you answer yes to the following questions we recommend that you give one of our battery experts a call to discuss how the virtual power plant can benefit you:
Do you own your own property?
Do you have a solar system installed or interested in going solar?
Do you live in metropolitan Adelaide?
Are producing excess solar energy and being paid a feed-in tariff?
Are you buying energy from the grid when solar energy is not available?
Any home that generates sufficient excess solar energy could benefit from participating in AGL’s virtual power plant, by using more of the solar energy you produce. If you are currently on a government solar bonus scheme feed-in tariff, installing a battery will affect your eligibility to access that scheme. You should consider your own personal circumstances when deciding whether to purchase a battery as part of this virtual power plant offer.
You must be an existing AGL Energy electricity customer or wanting to make the switch to participate in this offer, and remain with AGL for your electricity for the term of the agreement. If you’re currently with another electricity retailer, one of our friendly AGL customer representatives can help you make the switch.
A virtual power plant put simply is a collection of individual batteries that are managed in unison to help power customers’ homes and support the grid.
It works like this – the battery installed in your home stores excess solar energy produced by your system, to use when you need it. This helps you to use more of your own solar energy and less from the grid. The virtual power plant then uses the solar energy stored in batteries benefiting you and your community to help support the power grid during peak usage times. Most of the time your battery will be actively managed to power your home with green energy and help save money on your bills.
Yes. AGL is pioneering the world’s largest virtual power plant in South Australia. The first 150 virtual power plant battery sales will be limited to metropolitan Adelaide homes. Any future battery releases will be further limited geographically and communicated at the time of the release.
In the future, innovative ways of producing, storing and sharing energy via a virtual power plant model may become available to consumers in other states. If you don’t currently meet the geographic eligibility criteria for AGL’s virtual power plant, but want to start enjoying the benefits of battery technology, speak to one of our energy storage experts to register your interest – call 1300 760 034.
You can also sign up to receive updates on solar energy storage offers and promotions. Simply visit our Energy Storage page, and register your interest to join the AGL Power Advantage Club by submitting your details at the bottom of the page.
AGL’s virtual power plant makes battery technology affordable for everyday Adelaide households. A battery helps your home to use more of the solar energy you produce when the sun is no longer shining but when your household uses most of its energy – at night, or early in the morning for example. By using more of your solar energy and less peak grid energy, you could help lower your energy bills.
By being a part of AGL’s virtual power plant you get a discounted battery price, helping you to enjoy the benefits of battery technology in your home for less. You can also store more renewable energy for use when it’s needed, and AGL can actively manage participating batteries to help reduce demand on the grid when it is struggling – like on a hot day when everyone is turning on their air conditioners. That could be by discharging your battery within your home so you draw less from the grid, or by exporting directly to the grid and paying you your standard Retailer Feed-in Tariff.
Yes. We’ll need your home to stay connected to the electricity grid to be a part of the virtual power plant and help to support the grid. This way you can also power your home in the event that your solar system is not generating enough energy and you have no available stored energy in your battery.
A quote for a standard installation is issued to all customers before a site inspection is carried out. A standard installation includes:
Installation of your Sunverge AC coupled SIS 7.7 kWh energy storage system, including a Schneider XW+ 7048 inverter and access to the AGL’s battery monitoring portal.
Full installation on suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
Conduit and cabling between the battery location and the switchboard, up to 20 metres.
Installation of a battery main switch circuit breaker, control circuit (VT) circuit breaker and two Current Transformers in the switchboard. The switchboard must have sufficient space to accommodate these additions.
A standard installation also assumes:
There is suitable flooring. ‘Suitable flooring’ is a concrete base, with a minimum thickness of 75 mm and free from cracks, that can accommodate approximately 270 kg of weight.
That your battery will be installed in a non-habitable internal location, or an external location that is not subject to direct sun for lengthy periods, for example between north-west and north-east (unless determined as a suitable location by AGL).
That the cable between the street and the switchboard, and the switchboard itself, complies with current electrical and safety standards.
No hazardous materials such as asbestos.
The site inspection may identify that further work needs to be carried out to make your home suitable for a safe installation. If this is the case, you will be issued with an updated quote to accept in accordance with your terms and conditions.
Your battery will come shipped with intelligent energy management software inbuilt and ready to go, to make sure your solar is working hard for you. We use digital technology, developed by Sunverge Energy, to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw energy from the grid. Occasionally, your battery will discharge power to your home or directly to the grid when there is high demand or instability in the grid. Usually this will happen at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when solar energy stored in the battery is exported to the grid.
We all know renewable energy is the way forward. And if you want to do your bit for the environment as well as your wallet, talking to AGL about installing solar could be the answer, because offer many benefits.
How does solar energy work?
Solar panels, also known as photovoltaic panels (PV panels), convert sunlight into energy. This energy is then converted into electricity using an inverter. The electricity either powers your home energy needs or can be fed back into the grid.
How solar can reduce your energy bills
Installing solar energy can help reduce your energy bills in two key ways:
You’re generating power yourself, therefore you’re reducing the amount of power you need to buy off the grid.
You could be entitled to a tariff for any excess power you sell back to the grid.
The key environmental benefits of solar
AGL uses solar panels which are high quality, efficient and long lasting.
Any energy used to manufacture or install the system is typically paid back many times over with the energy it produces over its lifetime.
And, once installed, solar energy does not produce any greenhouse gas emissions.
The costs of solar energy
There is an initial outlay to install solar energy (either electricity or hot water). However, you may find these establishment costs are covered by the savings you make over time in energy costs.
If you pay up-front you start saving immediately. Paying upfront for a solar power system or interest free finance may not be suitable for everyone.
AGL does have a solar smart plan which features the benefits of solar for $0 upfront, with low, long term solar energy rates. AGL will also guarantee the minimum amount of solar energy production and maintain the system.
And, depending on where you live, if you feed excess electricity back into the grid you could be entitled to a credit.
There are also government incentives available for installing renewable energy like solar, including the Small-scale Renewable Energy Scheme (SRES).
AGL is Australia’s largest non-government owner and operator of renewable energy assets. And when it comes to solar energy we don’t believe one size fits all. We provide expert advice and tailor solar solutions specifically for you that take into account your particular property, energy consumption and your budget.
Visit our solar energy page to find out how we can tailor a solar solution for your property or to enquire about a free quote. Or, you can always call us on 1300 377 118.
The agreement to participate in the virtual power plant is for a 5 year period. To participate in the virtual power plant, you must remain an AGL Energy electricity customer for the 5 year term of the agreement. At the end of the period you can choose to exit the agreement.
By participating in the virtual power plant you will have a cutting edge battery installed at a great price. If you choose to exit the agreement before the scheduled end date, you will be required to pay an early termination fee. The fee is capped at $5,000 and takes into account the period you have participated in the program and the total value of the products installed. This early termination fee is listed in the terms and conditions provided with your quote.
If you move house, AGL may agree to transfer ownership to the new owner or arrange for your battery to be transferred to your new property at your cost, so you can keep enjoying the benefits.
AGL will lead an innovative renewable investment funding vehicle to develop new large-scale renewable generation projects, entitled the 'Powering Australian Renewables Fund'.
AGL proposes to seed the new fund with its solar projects at Nyngan and Broken Hill (155 MW), as well as taking a cornerstone equity stake.
The new vehicle is expected to develop over 1,000 MW of renewable generation at a cost of between $2 to $3 billion, and will build enough green generation for more than 400,000 homes.
For more information, head to our Powering Australian Renewables Fund webpage.
The Broken Hill Solar plant in Broken Hill, NSW, is one of two AGL solar plants, the second located in Nyngan (also in NSW).
The Broken Hill Solar Plant has a capacity of 53 MW and is the second largest in Australia behind its sister plant in Nygan. It will produce enough renewable energy to power more than 17,000 homes annually.
It features 677,760 solar PV modules (panels) and is expected to reduce greenhouse gas (GHG) emissions by over 105,840 tonnes of CO2 equivalent per annum, assuming a rate of 0.84 tonnes per MWh of electricity. This is roughly equivalent to removing approximately 29,000 cars from the road.
The Nyngan and Broken Hill Solar Plants have been constructed with $166.7 million funding support from the Australian Renewable Energy Agency (ARENA) and $64.9 million from the NSW Government. Both plants have been constructed in partnership with First Solar, local councils, and local communities.
You can find more information about the solar plant here.
Solar Command will send you an automatic fault alert if your system has turned off, or is no longer communicating. Speak to an AGL Solar Command expert on 1300 356 363 to help get your system back up and running.
If you already have a solar system, total installation and setup takes approximately 1.5 hours.
If you’re having a new solar system installed, it will take approximately 2-3 hours to install your solar system and Solar Command hardware, depending on the complexity of your site including whether it is double story or has limited access.
The current generation of solar batteries cannot completely power an average home in all circumstances, however the right battery from AGL can greatly decrease your reliance on energy from the grid. We’ll work with you to determine the best option for your home and tailor a solution that fits.
The SIS 11.6 battery has a total useable storage capacity of 9.9 kWh. It’s capable of discharging at a continuous rate of 5kW which is enough to power multiple large appliances in your home.
The extra-large SIS 19.4 battery has a total useable storage capacity of 16.5 kWh.
In order to maximise savings from a battery, you will need to have enough excess solar to charge the battery each day and enough energy consumption to discharge it each day.
AGL offers a range of sizes to choose from and our AGL’s battery experts will be able to help you determine the best solution for your needs – give them a call on 1300 760 034 (8.30am – 5.30pm AEST Mon to Fri).
Yes. If your solar system is not producing enough energy to charge your Sunverge battery, you can power it from the grid.
If you wish to have your battery system programmed to charge from the grid, or if you wish to make changes to that program, you will need to make a request through our AGL Customer Services team by phone or email to set up the charging program.