Knowledge Base

Find FAQs and other information in these articles published by an expert.

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Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.   AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
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The best way to view, manage and pay your bills is via My Account, or via the AGL app.  You can also pay using secure online bill payment for credit card, or BPAY if you prefer. 
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No, nothing changes. You will continue to get the same gas you get from the same pipes as your current provider. There is no need to change pipes or have bottle gas installed at your property.
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Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
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AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.   We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.   You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
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Pro-rata billing happens when our energy rates change during your billing cycle. For example, if the new rate begins on day 20 of a 30 day billing cycle, there are 10 pro-rated days on the new rates and 20 pro-rated days on the old rates. To work out your bill, we calculate your daily average energy use for the billing period. From this, we can work out your usage on both old rates and new rates, which are added together to make up your bill.
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A supply charge is a daily amount your energy provider charges to supply electricity or gas to your property, and is not related to your usage. To arrive at the supply charge on your bill, we multiply the daily rate by the number of days your energy is supplied.
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The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
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Whilst your gas meter measures gas consumption in cubic meters, your usage is actually billed in ‘megajoules’ or ‘units’ on your bill, depending on your state. To calculate the number of megajoules, you must subtract your meter’s end read from the start read, then multiply by pressure factor and heating value. For WA, the number of Megajoules is then divided by 3.6 to get to billed units. A unit of gas is equivalent to 1 kilowatt hour of energy.
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No, all of our current plans come without lock in fees, giving you the freedom to pick whichever plan suits you best.   See here for when an exit fee might apply.
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There are three reasons why small business owners hang onto old and out of date technology: the cost of replacing it, the confusion surrounding choosing new technology and the comfort of using old and familiar technology. In reality, investing in new technology is not only a smart use of money but also a smart investment of time.   Small business owners are faced with daily hurdles to ensure business profitability, so why not implement small changes in technology to make life a little bit easier? For some small businesses, the thought of updating old and outdated technology is daunting because we all understand it can be complicated and take a considerable amount of time.   We know we should embrace the new age of advanced technology but the challenges or perceived challenges often outweigh the incentive to embrace it.   Get your head in the Cloud   Let’s take cloud technology for example. In reality the cloud is a wonderful advancement in technology and provides great opportunity for small business owners.   The cloud allows users to access files from any computer, anywhere on the planet, with nothing more than a basic internet connection. The data stored is completely safe and secure and the issues surrounding backing up data is now a thing of the past.   Of course it will cost money to implement cloud technology, the initial set up stage will take time and at first it could be difficult to navigate, however time and money must be invested in the initial phases in order to take full advantage of the benefits and rewards that the cloud offers.   Get functional with printing   Another great example of technology advancements for Australian small business owners is the development of the MFP, or the “Multi Function Printer” – a device that is becoming really common in most small businesses.   The multifaceted device combines the everyday printer, a facsimile and a scanner, meaning not only are you saving on office space and the cost of purchasing three separate devices, but also a significant cost saving on energy bills.   Get bill monitoring   We now also have the opportunity to use technology to monitor day-to-day business expenses. We can track gas and electricity usage online, which means better management of utility bills, and use internet banking to manage business finances. One thing I am certain of is that business owners who are completely across their expenses are the ones that lead the most profitable and successful companies.   It is also important to regularly check utility providers online resources, as there’s a good chance that the services they provide have changed, grown and been refined in some way. I often hear people say things like, “I checked out the site a year ago and there was nothing I could use” but a year is a very long time to wait in today’s ever-changing technology landscape.   Get informed… and act!   The bottom line is that technology is here to assist small businesses to work faster, cheaper and easier. After all, if it doesn’t tick those three boxes why would we bother investing in it?   The longer we put off buying new equipment, new software and new devices, the more time and money we end up wasting. Any small business that is not utilising advancements in technology wherever possible is simply throwing away money.     We live in a hugely competitive business world where small businesses need every competitive advantage they can get. Those businesses that embrace technology and invest the time and money to incorporate smarter, faster and more efficient technology into their businesses are the ones that end up at the front of the pack.       Want to discover more about AGL’s End of Financial Year offers for business? Find out more at www.agl.com.au/eofybusiness      AUTHOR BIO: This post is the work and opinion of Andrew Griffiths, Small Business and Entrepreneurial Author, and does not necessarily reflect the views of AGL. 
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