Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.
The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.
AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.
Anyone receiving this suspicious email should:
Forward it to firstname.lastname@example.org.
Flag the email as ‘spam’ or junk in your inbox.
Delete the email immediately. Please do not open or click on any links within the email.
For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
UPDATED 17th October 2017
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.
There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.
Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.
The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.
From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
To make a purchase, head to the AGL Rewards website on your computer or from your smartphone or tablet.
When you dine out at one of our listed establishments, just present your card – either the plastic version or the e-card on your phone – to your waiter when it comes time to settle the bill to get your discount.
You’ll find more information at www.aglrewards.com.au
So you can access the program’s benefits online, all we need is your email address in order to set up your secure member login at aglrewards.com.au.
We’ll also send a monthly AGL Rewards e-newsletter to this email address, which will share the latest offers as well as ways for getting the most out of your AGL Rewards membership.
It shouldn’t happen, but if a listed establishment does refuse to honour your AGL Rewards card, simply contact us (see below) within 30 days and share your membership name and number, a copy of the bill and the details for the claim.
Phone: 1300 397 079
Fax: 08 8298 5534
Mail: 409 Morphett Road, Oaklands Park, SA 5046
You’ll then be sent a cheque for the credit you should have otherwise received.