We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
How to identify whether you have received a legitimate or hoax email
All legitimate AGL disconnection notices will:
Come from the sender address firstname.lastname@example.org. Any deviation on this address may be a hoax email; and
Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.
What to do if you believe you have received a hoax email
If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.
From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
To make a purchase, head to the AGL Rewards website on your computer or from your smartphone or tablet.
When you dine out at one of our listed establishments, just present your card – either the plastic version or the e-card on your phone – to your waiter when it comes time to settle the bill to get your discount.
You’ll find more information at www.aglrewards.com.au
So you can access the program’s benefits online, all we need is your email address in order to set up your secure member login at aglrewards.com.au.
We’ll also send a monthly AGL Rewards e-newsletter to this email address, which will share the latest offers as well as ways for getting the most out of your AGL Rewards membership.
It shouldn’t happen, but if a listed establishment does refuse to honour your AGL Rewards card, simply contact us (see below) within 30 days and share your membership name and number, a copy of the bill and the details for the claim.
Phone: 1300 397 079
Fax: 08 8298 5534
Mail: 409 Morphett Road, Oaklands Park, SA 5046
You’ll then be sent a cheque for the credit you should have otherwise received.