Knowledge Base

Find FAQs and other information in these articles published by an expert.

Sort by:
If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about in the Billing and Payments section of Help and Support.
View full article
Please call us anytime 24/7 on 131 245 if you’re having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.
View full article
Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.   Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them.   Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we’ll help set it up over the phone.
View full article
The easiest way to view and pay your bills is to log into My Account.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
View full article
You can cancel your Direct Debit arrangement online or by calling us anytime 24/7 on 131 245.
View full article
Please call us anytime 24/7 on 131 245 if you're having trouble paying your bill.   You can chat with us or follow the prompts below to see if you qualify for a payment plan.   131 245 >> Option 2 (self Service) >> Option 2 (Billing Related Enquiries) >> Option 3 (Extend due date) >> Gas Option 2, Electricity Option 3 >> Account number   Have your account number and recent bill handy.   Coming soon! Customers will have the option to extend their due dates online at agl.com.au and via MyAccount. Stay tuned for updates and for when the feature is available. 
View full article
There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
View full article
When paying your bill via BPAY, you will need a biller code and a reference number.   The biller code is one AGL provides, and it depends on your account particulars. The reference number is specific to your account. Refer to the bottom page of your most recent bill, like this to find the biller code:    
View full article
If you’ve received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.   Energy bills not what you expected?   Having trouble paying your bill?   Energy saving tips   Your household electricity bill explained – download the bill explainer PDF   Manage and track your usage using My Account or the AGL Energy App.   If you would like to discuss your bill in more detail you can send us a private message on Facebook ( m.me/aglenergy ) including your AGL account number and we'll be happy to assist further.  
View full article
Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of bill shock.   You can now  set up Bill Smoothing in My Account.   Step 1:  Log in to My Account (www.agl​.com.au/myaccount) Step 2: Select 'Manage My Account' up the top, then select 'Bill Smoothing' on the left hand side   Step 3: Select 'Set up Bill Smoothing'   Step 4: Select the fuel and instalment frequency       Step 5: Select the start date for Bill Smoothing Instalment Plan     Step 6: Confirmation of Bill Smoothing Set Up     Complete: Successful Bill Smoothing View in My Account  
View full article
The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.     If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill. 
View full article