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If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about in the Billing and Payments section of Help and Support.
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Please call us anytime 24/7 on 131 245 if you’re having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.
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Yes, you can – and it doesn’t matter if you’re signed up to eBilling or get mailed paper bills either.   Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them.   Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we’ll help set it up over the phone.
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You can cancel your Direct Debit arrangement online or by calling us anytime 24/7 on 131 245.
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The easiest way to view and pay your bills is to log into My Account.   My Wallet My Wallet contains all the payment methods you’re currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.   Direct Debit Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won’t have to worry about remembering to make a payment – we’ll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date. You can easily manage your Direct Debit details with My Account . – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.   If you don't have My Account You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule. You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information. You can find more information about Billing and Payments in Help and Support.
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There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
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Between Saturday, 21st October 5:00PM to Sunday, 22nd October 12PM (AEDT) we’ll be tinkering around under the hood. We’ll try to make things snappy, but you might experience My Account and AGL App login or registration issues between those times. In addition, the following services will be unavailable:   My Account   •    Direct debit management •    eBill management •    Bill Smoothing management •    My Wallet management •    Self Service Meter Read management •    Modifying billing, contact details and concessions preferences •    Modifying communication, flybuys and authorised person preferences   AGL App   •    Self Service Meter Read management •    My Wallet management •    Adding or deleting saved payment methods.   AGL Website   •    Online sign-up.   We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills and make payments. We'll do our best to get our online services up and running again as quickly as possible.
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The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.     If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill. 
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