Absolutely. We can connect gas and electricity for you at your new address. You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.

Not always, so we suggest sharing your concession details with us again when you move to your new place – just in case. For more information about concessions, please visit the Concessions, Rebates and Grants page.

If you live in Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.   Do you need more information? Search for answers or ask a question at The AGL Community.

If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245. If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.

We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in AGL Energy Online. Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity Distributor here, and your Gas Distributor here.   If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date. If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 

It’s easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here. If you’re already an AGL customer, simply: Log in to AGL Energy Online. (Or, if you haven’t already registered for AGL Energy Online, make sure you have a recent energy bill handy and select ‘Register’. You’ll automatically be directed to 'My Account' once you’ve been set up successfully.) Select 'Moving' at the top of the page and follow the instructions. If you’re not an AGL customer, your best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.   Otherwise, to speak to us over the phone about connecting or disconnecting gas and electricity at your new or old place, please call us anytime 24/7 on 131 245.

Please call us on 131 245.

Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 

Simply complete the online form or call us 24/7 on 131 245.   If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to AGL Energy Online. Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.

It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer. Simply:   Log in to AGL Energy Online. Select the 'Moving' tile towards the top of the page, and follow the on-screen instructions. Note: If you haven’t already registered for AGL Energy Online, ensure that you have your recent energy bill handy, and select ‘Register’. You will be automatically directed to 'My Account', AGL Energy Online’s account management homepage, once you have registered.   If you’re not an AGL customer, the best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.   Please remember to give us 3 business days to have energy connected or disconnected at your home. If you have any questions, please call us anytime 24/7 on 131 245.

Yes, as long as you’re an existing AGL customer who’s registered for AGL Energy Online. If so, simply log in to see the progress of your energy connection.

Early termination fees apply if you are in a fixed term contract with AGL and you cancel this contract whilst still in the fixed term. If you take AGL with you to your new address, this termination fee may be waived. Do you need more information? Search for answers or ask a question at The AGL Community.