We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account.
Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity Distributor here, and your Gas Distributor here.
If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date.
If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
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