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Head to this page and enter your AGL account number and your full name in the boxes provided. A temporary password will be emailed to you which you can use to login to your account. Once logged in you’ll be prompted to change your password.   Alternatively, you can call us 24/7 on 131 245 and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
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