Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.
The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.
AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.
Anyone receiving this suspicious email should:
Forward it to firstname.lastname@example.org.
Flag the email as ‘spam’ or junk in your inbox.
Delete the email immediately. Please do not open or click on any links within the email.
For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
Between Sunday 17th December 0:00AM to 10:30AM (AEDT) we’ll be tinkering around under the hood. We’ll try to make things snappy, but you might experience Community, My Account and AGL App login or registration issues between those times. In addition, the following services will be unavailable:
Direct debit management
Bill Smoothing sign up
Saving payment details in My Wallet
Self Service Meter Read
Modifying billing, contact details and concessions preferences
Modifying communication, flybuys and authorised person preferences
Self Service Meter Read
Adding or deleting saved payment methods
We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills and make payments via My Account and the AGL App. We'll do our best to get our online services up and running again as quickly as possible.
GreenPower guarantees that renewable energy equivalent to your home’s energy usage is generated by accredited renewable energy generators, which includes wind, solar, water and bioenergy.
The cost of GreenPower can vary depending on the amount of energy you use. But with Future Forests, you pay $1 a week to offset carbon emissions based on your home’s electricity consumption.
And while you can choose one or the other, the good news is that you can get both GreenPower and Future Forests for your home.
That’s easy. After speaking with our customers, we found that many were worried about climate change and wanted to do something to tackle it. But they were looking for a way that was both affordable and easy to understand. So, along came AGL Future Forests.
For starters, Western Australia’s Wheatbelt region and Yarra Yarra Biodiversity Corridor – where over 90% of land has been clearer for agriculture – are the two target areas for planting the Future Forests trees.
Both areas are globally recognised as biodiversity hotspots (as defined by leading scientists and conservation groups, including Conservation International and WWF) with the opportunity to create habitat for a wide range of flora and fauna species.
Future Forests will be independently audited each year, with the results published as part of AGL's annual Sustainability Report. The carbon offsets we purchase are also backed by the WWF’s Gold Standard – which is regarded as one of the highest standards of carbon credits in the world.
Also, we’ll share regular updates via email (to prevent undoing your good work by printing on paper) so you can see what’s happening is our Future Forests.
According to the Australian Energy Regulator, 87% of Australia’s electricity is produced using fossil fuels, and it’s been proven that generating energy this way adds carbon dioxide to the atmosphere and contributes to global warming.
It was established in 2003 as a best practice benchmark for energy projects developed under the UN’s Clean Development Mechanism (CDM), to make sure they’re delivering genuine emission reductions and long-term sustainable development. Endorsed by more than 80 non-government organisations (NGOs) and with over 1,100 projects across 70 countries undergoing certification, the Gold Standard is now the global benchmark for climate and development initiatives with the highest integrity and greatest impact.
For more info head to the Gold Standard website.
Normally between May and July each year. Once a seedling’s grown to a suitable size and has a great chance of survival, it leaves the nursery and gets planted in one of the Future Forests target areas.
As well as complying with the Kyoto Protocol, all of the Future Forests target areas have Carbon Rights and Carbon Covenants registered on their land titles – meaning it’s illegal for their current or future landowners to damage of remove any trees for the next 100 years.
It all depends on which Australian native species will survive and thrive best in the target area’s local habitat, but from drought-tolerant Eucalypts to woody-stemmed Acacias, up to 40 different species are being planted as part of Future Forests.
Global warming is the earth’s average temperature increasing due to the effect of greenhouse gases, and it can lead to changes to our climate and environments. While global warming is caused by a number of factors, a main contributor is human beings burning fossil fuels to produce energy.