We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
How to identify whether you have received a legitimate or hoax email
All legitimate AGL disconnection notices will:
Come from the sender address firstname.lastname@example.org. Any deviation on this address may be a hoax email; and
Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.
What to do if you believe you have received a hoax email
If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent.
If you pinpoint the smell is coming from the meter, or if it’s making a hissing sound, phone the appropriate number listed on the Emergencies and Outages page anytime, day or night.
First, check to see if other gas appliances on your property are working. If they’re not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.
If other gas appliances on your property are working, check your hot water unit’s pilot light. If you find that it’s gone out, follow the manufacturer's instructions carefully and try to relight it.
If you’re unable to relight your unit’s pilot light, please call AGL on 131 766. We have an answering service that can help you outside business hours.
A supply charge is a daily amount your energy provider charges to supply electricity or gas to your property, and is not related to your usage. To arrive at the supply charge on your bill, we multiply the daily rate by the number of days your energy is supplied.
Whilst your gas meter measures gas consumption in cubic meters, your usage is actually billed in ‘megajoules’ or ‘units’ on your bill, depending on your state. To calculate the number of megajoules, you must subtract your meter’s end read from the start read, then multiply by pressure factor and heating value. For WA, the number of Megajoules is then divided by 3.6 to get to billed units. A unit of gas is equivalent to 1 kilowatt hour of energy.
Yes you can! In fact moving is a great time to review your current energy provider. To switch gas for your home, call us on 1300 001 190 or sign up online here. For business, you can give us a call on 1300 001 194 or sign up online here, and we’ll take care of the rest.
AGL is proudly Australian and has been in energy for 180 years, even lighting Australia’s first street gaslamp in 1841.
We’re excited to be bringing more choice in gas to WA with our great gas discounts for your home and small business.
You can sign up online for your home here and business here, or you can call us any time (yes, 24 hours a day!) on 1300 001 190.
Yes! Not only do you get a competitive gas deal, but you have access to hundreds of offers via our AGL Rewards program for dining, cinemas, retail, travel, accommodation, and so much more.
Once you’re an AGL customer and AGL Rewards member you can view your exclusive offers here.
Yes! AGL offers competitive business gas deals for Small Businesses, which you can check out, and sign up for, online here or call us on 1300 001 194.
AGL also has local business specialists on the ground in Perth, available to discuss your business requirements. To speak to one of our team give us a call on 1300 001 194.
We’re big believers in supporting the communities we operate in. So we’re proud to be a Premier Partner of the WCE and the AGL Aboriginal Leadership Program. It's a great opportunity to get involved and support the work of the club in the local community. See you at a game soon!