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Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below. The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website. AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address. Anyone receiving this suspicious email should: Forward it to spam@agl.com.au. Flag the email as ‘spam’ or junk in your inbox. Delete the email immediately. Please do not open or click on any links within the email. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.

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UPDATED 17th October 2017 We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below. There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold. Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.

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GreenPower guarantees that renewable energy equivalent to your home’s energy usage is generated by accredited renewable energy generators, which includes wind, solar, water and bioenergy. The cost of GreenPower can vary depending on the amount of energy you use. But with Future Forests, you pay $1 a week to offset carbon emissions based on your home’s electricity consumption. And while you can choose one or the other, the good news is that you can get both GreenPower and Future Forests for your home.

Future Forests will be independently audited each year, with the results published as part of AGL's annual Sustainability Report. The carbon offsets we purchase are also backed by the WWF’s Gold Standard – which is regarded as one of the highest standards of carbon credits in the world. Also, we’ll share regular updates via email (to prevent undoing your good work by printing on paper) so you can see what’s happening is our Future Forests.

For starters, Western Australia’s Wheatbelt region and Yarra Yarra Biodiversity Corridor – where over 90% of land has been clearer for agriculture – are the two target areas for planting the Future Forests trees. Both areas are globally recognised as biodiversity hotspots (as defined by leading scientists and conservation groups, including Conservation International and WWF) with the opportunity to create habitat for a wide range of flora and fauna species.

It was established in 2003 as a best practice benchmark for energy projects developed under the UN’s Clean Development Mechanism (CDM), to make sure they’re delivering genuine emission reductions and long-term sustainable development. Endorsed by more than 80 non-government organisations (NGOs) and with over 1,100 projects across 70 countries undergoing certification, the Gold Standard is now the global benchmark for climate and development initiatives with the highest integrity and greatest impact. For more info head to the Gold Standard website.

Announcement: Hoax emails are currently in circulation

Announcement: Electricity and solar usage error

When is AGL closing all of its existing coal-fired power stations?

How is Future Forests different to GreenPower?

How can I cancel my weekly contributions to Future Forests?

Why did AGL create Future Forests?

How can I trust that Future Forests is planting trees?

Where are the Future Forests trees planted?

Does AGL make any profit from Future Forests?

If $1 a week isn’t enough to purchase all of the required carbon offsets, what happens?

How is electricity consumption and production been linked to global warming?

How far can one tree go in helping to offset carbon emissions?

What happens when a tree dies?

What is the WWF’s Gold Standard?

What are some of the effects of climate change?

How can I cancel my weekly contributions to Future Forests?

Has AGL joined Future Forests for its own offices?

When are the Future Forests trees planted?

How are the trees protected from being cut down?

Can AGL business customers join Future Forests?

What sort of trees are planted?

I have solar panels at home – can I still join Future Forests?