Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.
The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.
AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.
Anyone receiving this suspicious email should:
Forward it to email@example.com.
Flag the email as ‘spam’ or junk in your inbox.
Delete the email immediately. Please do not open or click on any links within the email.
For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
Between Sunday 17th December 0:00AM to 10:30AM (AEDT) we’ll be tinkering around under the hood. We’ll try to make things snappy, but you might experience Community, My Account and AGL App login or registration issues between those times. In addition, the following services will be unavailable:
Direct debit management
Bill Smoothing sign up
Saving payment details in My Wallet
Self Service Meter Read
Modifying billing, contact details and concessions preferences
Modifying communication, flybuys and authorised person preferences
Self Service Meter Read
Adding or deleting saved payment methods
We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills and make payments via My Account and the AGL App. We'll do our best to get our online services up and running again as quickly as possible.
After you’ve linked your AGL account to your flybuys membership, you can either:
Collect 1 point for every $2 spent on your AGL home electricity or gas bills, or;
Collect 1 point for every $1 spent on your AGL home electricity or gas bills simply by signing up to eBilling (you’ll receive your bills via email) as well as My Account (which lets you manage your account online, 24/7).
As Australia's largest shopping rewards program, flybuys lets you earn points when you shop with retailers like Coles, Target, Kmart and Liquorland – just to name a few.
After you’ve collected enough points, you can choose from over 1000 fantastic rewards.
Membership is open to anybody who wants to be rewarded for their everyday shopping, and there are no fees and charges involved.
You need to:
Be an AGL residential gas or electricity customer, and;
Have a My Account
Link your flybuys account, and collect points every time you pay a bill, login or register for My Account. You’ll find Flybuys in the Manage Account section, under Offers
You cannot collect flybuys on ActewAGL, Powerdirect or AGL business accounts.
You can only earn flybuys points on the amount you pay AGL. You can’t earn points for credits that are applied to your bills.
To help explain, here are just some examples of items that are processed as credits to accounts and which are ineligible for flybuys points:
Utility relief grants
Goodwill gestures from AGL given as a credit to the customers' account