Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more.
To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.
If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.
Available to iOS and Android users, the AGL Energy App is free to download and lets you:
Track your electricity usage details and gas bills.
View your account balance/s.
Pay your bills by credit card (credit card fees may apply).
And if you have a digital meter, you can also:
View your electricity usage by day, week, month or year.
See a projection of your next bill.
Set usage alerts to help keep your budget on track.
Learn more about the AGL Energy App here.
By choosing eBilling, you’ll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy.
eBills have the same information as paper bills, right down to the messages and inserts that you’d otherwise find in the envelope, and you can pay them using the exact same payment methods.
Plus we can email you other important messages about your account, like reminder notices.
Just remember to update your email address if you ever change it, either by logging into AGL Energy Online or calling 131 245, anytime 24/7. And to keep your information safe and confidential, be sure to use a personal email address that no one else has access to.
If you've checked your email inbox and it’s not full, log in to AGL Energy Online to see that:
Your email address has been registered correctly in ‘Update my details’; and
eBilling is setup correctly by going into the ‘My Billing Options’ section.
If you don’t have access to AGL Energy Online, please call us anytime 24/7 on 131 245.