By choosing eBilling, you’ll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy.
eBills have the same information as paper bills, right down to the messages and inserts that you’d otherwise find in the envelope, and you can pay them using the exact same payment methods.
Plus we can email you other important messages about your account, like reminder notices.
Just remember to update your email address if you ever change it, either by logging into My Account or calling 131 245, anytime 24/7. And to keep your information safe and confidential, be sure to use a personal email address that no one else has access to.
Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more.
To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.
If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
If you receive a paper bill from AGL you may incur a fee of $1.75 per bill (including GST). You can avoid this fee by opting for eBilling, which has other benefits including speed of delivery.
Exemptions from the paper bill fee can be found here.
Access your bill straight from your email inbox and avoid paper bill fees simply by switching to eBilling. To sign up to eBilling and stay organised and clutter free, visit agl.com.au/ebilling
We have a number of alternative secure payment options, which you can find on the AGL.com.au website or by calling 131 245.
We know it can be hard to juggle bills and expenses. And there’s nothing worse than receiving an unexpected bill that throws your budget out.
But rather than worry about it, check out AGL bill smoothing to see how we can help take the surprise out of your energy bill[s].
What is bill smoothing?
AGL bill smoothing is a payment plan that creates a regular estimated bill. It works by splitting the estimated total cost of your energy bills over the next 12 months into equal monthly, fortnightly or weekly instalments.
The bill amounts are, as the name suggests, ‘smoothed out’ – or averaged over a year.
What are the advantages of bill smoothing?
Bill smoothing is designed to take the surprise out of your energy bill[s], by splitting the estimated cost into smaller instalments spread over 12 months.
Bill smoothing reduces the impact of seasonal energy use (for example high heating or cooling costs).
It also has the benefit of making your energy costs more predictable and easier to manage, allowing you to plan your budget and cash flow.
Will I still receive statements?
Yes. With bill smoothing you continue to receive account statements on your usual quarterly billing cycle. The statements include information about your energy consumption, so you can monitor how, where and when you use energy throughout the year.
If you are signed up to bill smoothing, we will review your estimated instalments every six months. And we will contact you by phone or mail when your plan changes (either increases or decreases).
How do I set up bill smoothing?
Bill smoothing is available to residential and small-business customers.
You can set up bill smoothing by contacting us, or online using My Account. And of course we will confirm all details and instalment amounts with you in writing.
What if I need to cancel a bill smoothing plan?
If you wish to cancel an existing bill smoothing plan, please contact us. You will need to pay any outstanding amount owing on your account, and you will receive a refund if you have overpaid. If you pay by direct debit, please contact us at least three business days before your next payment is due.
What if I move house?
Your bill smoothing plan will be automatically cancelled if you move house (as your usage will change too). Please contact us if you would like to set up a new bill smoothing plan for your new house – we will be happy to help.
What if my payment amounts have changed?
If you’d like more information about your payment amounts you can contact web chat team here or call us to discuss. However, please note that as bill smoothing payments are smoothed out over a year, you will only ever end up paying for what you use.
What other payment plans are there?
AGL offers a range of flexible billing options with various payment options to suit everyone.
Bill smoothing is a really helpful payment plan that takes the surprise out of your energy bill.
Contact us or visit My Account to sign up.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.
If you've checked your email inbox and it’s not full, log in to My Account to see that:
Your email address has been registered correctly in ‘Update my details’; and
eBilling is setup correctly by going into the BIlling section.
If you don’t have access to My Account, please call us anytime 24/7 on 131 245.