Between Saturday, 21st October 5:00PM to Sunday, 22nd October 12PM (AEDT) we’ll be tinkering around under the hood. We’ll try to make things snappy, but you might experience My Account and AGL App login or registration issues between those times. In addition, the following services will be unavailable:
• Direct debit management
• eBill management
• Bill Smoothing management
• My Wallet management
• Self Service Meter Read management
• Modifying billing, contact details and concessions preferences
• Modifying communication, flybuys and authorised person preferences
• Self Service Meter Read management
• My Wallet management
• Adding or deleting saved payment methods.
• Online sign-up.
We're sorry for any inconvenience this may cause. In the meantime, you'll still be able to view your usage, as well as view your bills and make payments. We'll do our best to get our online services up and running again as quickly as possible.
Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.
The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.
AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.
Anyone receiving this suspicious email should:
Forward it to email@example.com.
Flag the email as ‘spam’ or junk in your inbox.
Delete the email immediately. Please do not open or click on any links within the email.
For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
UPDATED 17th October 2017
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below.
There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.
Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.
By choosing eBilling, you’ll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy.
eBills have the same information as paper bills, right down to the messages and inserts that you’d otherwise find in the envelope, and you can pay them using the exact same payment methods.
Plus we can email you other important messages about your account, like reminder notices.
Just remember to update your email address if you ever change it, either by logging into My Account or calling 131 245, anytime 24/7. And to keep your information safe and confidential, be sure to use a personal email address that no one else has access to.
Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more.
To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.
If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
We know it can be hard to juggle bills and expenses. And there’s nothing worse than receiving an unexpected bill that throws your budget out.
But rather than worry about it, check out AGL bill smoothing to see how we can help take the surprise out of your energy bill[s].
What is bill smoothing?
AGL bill smoothing is a payment plan that creates a regular estimated bill. It works by splitting the estimated total cost of your energy bills over the next 12 months into equal monthly, fortnightly or weekly instalments.
The bill amounts are, as the name suggests, ‘smoothed out’ – or averaged over a year.
What are the advantages of bill smoothing?
Bill smoothing is designed to take the surprise out of your energy bill[s], by splitting the estimated cost into smaller instalments spread over 12 months.
Bill smoothing reduces the impact of seasonal energy use (for example high heating or cooling costs).
It also has the benefit of making your energy costs more predictable and easier to manage, allowing you to plan your budget and cash flow.
Will I still receive statements?
Yes. With bill smoothing you continue to receive account statements on your usual quarterly billing cycle. The statements include information about your energy consumption, so you can monitor how, where and when you use energy throughout the year.
If you are signed up to bill smoothing, we will review your estimated instalments every six months. And we will contact you by phone or mail when your plan changes (either increases or decreases).
How do I set up bill smoothing?
Bill smoothing is available to residential and small-business customers.
You can set up bill smoothing by contacting us, or by signing up online at My Account. And of course we will confirm all details and instalment amounts with you in writing.
What if I need to cancel a bill smoothing plan?
If you wish to cancel an existing bill smoothing plan, please contact us. You will need to pay any outstanding amount owing on your account, and you will receive a refund if you have overpaid. If you pay by direct debit, please contact us at least three business days before your next payment is due.
What if I move house?
Your bill smoothing plan will be automatically cancelled if you move house (as your usage will change too). Please contact us if you would like to set up a new bill smoothing plan for your new house – we will be happy to help.
What other payment plans are there?
AGL offers a range of flexible billing options with various payment options to suit everyone.
Bill smoothing is a really helpful payment plan that takes the surprise out of your energy bill.
Contact us or visit My Account to sign up.
Available to iOS and Android users, the AGL Energy App is free to download and lets you:
Track your electricity usage details and gas bills.
View your account balance/s.
Pay your bills by credit card (credit card fees may apply).
And if you have a digital meter, you can also:
View your electricity usage by day, week, month or year.
See a projection of your next bill.
Set usage alerts to help keep your budget on track.
Learn more about the AGL Energy App here.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.
If you've checked your email inbox and it’s not full, log in to My Account to see that:
Your email address has been registered correctly in ‘Update my details’; and
eBilling is setup correctly by going into the BIlling section.
If you don’t have access to My Account, please call us anytime 24/7 on 131 245.