We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
How to identify whether you have received a legitimate or hoax email
All legitimate AGL disconnection notices will:
Come from the sender address firstname.lastname@example.org. Any deviation on this address may be a hoax email; and
Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.
What to do if you believe you have received a hoax email
If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
The AGL Rewards program is free to our valued customers. It is our way of recognising, rewarding you and saying thank you for being an AGL customer.
From ordering discounted gift cards and movie tickets to booking amazing holidays at the hottest prices, it’s the place where you’ll find treats for you, your family and friends for less.
The NSW Government Low Income Household Rebate (formally known as the Energy Rebate) recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in instalments through each AGL electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.
The Low Income Household Rebate is intended to assist eligible AGL customers with all their household energy costs (gas and electricity) but is applied on the electricity bill only.
If you are currently receiving the Low Income Household Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact AGL 24/7 on 131 245.
To be eligible, the account holder must hold one of the following concession cards:
Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs.
Centrelink Health Care Card.
Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).
A concession can be claimed only if:
The energy account is in the name of the concession card holder,
The supply address is the domestic primary residence of the card holder and
The energy account is billed on a domestic tariff.
The following cardholders are ineligible:
Centrelink Child Disability Healthcare cards
Centrelink Foster Care Healthcare cards
DVA Dependent and Specific Conditions cards
Commonwealth State Seniors cards
Commonwealth Seniors Health cards
For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates