We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.
We encourage you to contact us by phone on 131 245 or through our online webchat service so that we can help organise the best result.
We understand that you may not feel like speaking to someone straight away, so you can also request a call back via our online support form here. Just note when you would prefer to speak to somebody and we’ll endeavour to contact you at that time.
If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000.
You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.
One of our customer service representatives will then guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.
What information will you need?
For our customer service staff to help, they will need to know your name and contact details, your relationship to the account holder, and the name of the executor (if it isn’t you) and their details.
If the energy supply needs to stay on, AGL will need the executor or someone else to take responsibility and have an account set up in their name.
And if our team require any additional documentation they will let you know and find the best way for you provide this information.
Also know that more help is available to you. If you require financial advice during this time, you can contact the Department of Human Services, who can refer you to the appropriate service.