Knowledge Base

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Who is entitled to a concession and how these are applied can change from state to state.   Please go to our concessions page to see if you’re entitled to a State Government funded energy concession, or call us on 131 245 anytime 24/7 for more information.
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Moving home with AGL is easy.   Whether you are already an AGL customer, or you are looking to join AGL to power your home, you can arrange your move using our online moving process.   Our online moving process takes less than 5 minutes and we guarantee power on the day you move if you provide one business days’ notice.   What is the AGL Move-in Guarantee? If your electricity isn't connected by midnight on the agreed move-in date, you may claim up to $250 credit per day for expenses you have incurred, until your power is connected. Learn more about the AGL Move-In Guarantee here.   Arrange your move online now, or speak to us over the phone about connecting or disconnecting gas and electricity at your new or old place. Please call us anytime 24/7 on 131 245.
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Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 
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Simply complete the online form or call us 24/7 on 131 245.   If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to My Account. Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.
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Absolutely. We can connect gas and electricity for you at your new address. You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
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It’s your Delivery Point Identifier. If you live in NSW, this number uniquely identifies your gas meter and can be found on the back of your gas bill.
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We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in My Account. Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity Distributor here, and your Gas Distributor here.   If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date. If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 
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If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245. If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
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Please call us on 131 245.
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Yes, as long as you’re an existing AGL customer who’s registered for My Account. If so, simply log in to see the progress of your energy connection.
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The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
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