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The account service fee in WA relates to our provision of service to you, and is calculated by multiplying the number of days in your billing period by the daily account service fee, which is detailed on your fee schedule.
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Absolutely. We can connect gas and electricity for you at your new address. You’ll just need to speak to the energy retailer for your old place to arrange for the disconnection of gas and electricity at that address.
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If you have organised connections and there is no electricity or gas at your new home, please call us 24/7 on 131 245. If you haven’t arranged your new connections, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you.
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We’ll send a confirmation email with a reference number to you once you’ve completed the Movers form in AGL Energy Online. Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area. You can find your Electricity Distributor here, and your Gas Distributor here.   If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date. If you haven't arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us 24/7 on 131 245 so we can start the process as quickly as possible for you. 
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It’s easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here. If you’re already an AGL customer, simply: Log in to AGL Energy Online. (Or, if you haven’t already registered for AGL Energy Online, make sure you have a recent energy bill handy and select ‘Register’. You’ll automatically be directed to 'My Account' once you’ve been set up successfully.) Select 'Moving' at the top of the page and follow the instructions. If you’re not an AGL customer, your best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.   Otherwise, to speak to us over the phone about connecting or disconnecting gas and electricity at your new or old place, please call us anytime 24/7 on 131 245.
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Who is entitled to a concession and how these are applied can change from state to state.   Please go to our concessions page to see if you’re entitled to a State Government funded energy concession, or call us on 131 245 anytime 24/7 for more information.
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It’s your Delivery Point Identifier. If you live in NSW, this number uniquely identifies your gas meter and can be found on the back of your gas bill.
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Please call us on 131 245.
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Only if you live in Queensland.   However, no matter which state you live in, please remember to switch off your electricity supply at the meter using the main switch before we can make the connection. This may happen as early as 7am on your requested date. 
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Simply complete the online form or call us 24/7 on 131 245.   If you’re already an AGL customer, you can organise your gas or electricity connections by registering for and logging in to AGL Energy Online. Please remember that we need at least 3 business days’ notice to connect electricity or gas at your property.
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Yes, as long as you’re an existing AGL customer who’s registered for AGL Energy Online. If so, simply log in to see the progress of your energy connection.
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