We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:
How to identify whether you have received a legitimate or hoax email
All legitimate AGL disconnection notices will:
Come from the sender address firstname.lastname@example.org. Any deviation on this address may be a hoax email; and
Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.
What to do if you believe you have received a hoax email
If you have received a hoax email, please delete it. Do not click on any links or content from the email. If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan. If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3. AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information. For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.
The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.
If you’re an AGL customer, the AGL Energy App lets you:
Track your electricity usage details and gas bills.
View your account balance.
View your current & historical bills in PDF format
Pay your bills on the go via PayPal or credit card.
If you have a digital meter you can also:
View your electricity usage by day, week, month or year along with a projection of your final bill*.
Set usage alerts to avoid surprises on your bill.
If you’re a solar command customer you now have access to a solar monitoring tool, real time monitoring of your solar production and household consumption.
Simply download the App from the App Store or on Google Play and login using your AGL online account details.
Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in the comments below.