Head to this page and enter your AGL account number and your full name in the boxes provided. A temporary password will be emailed to you which you can use to login to your account. Once logged in you’ll be prompted to change your password. Alternatively, you can call us 24/7 on 131 245 and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
There are two ways to nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account: Call us at AGL anytime 24/7 on 131 245, or; Log in to AGL Energy Online, select ”My Account Details" and then “Manage account authorised persons” on the left-hand side.
If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your AGL online account. If you don't have an AGL online account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
It’s easy to arrange gas and electricity to be connected at your new home – and in as little as one business day, too. Conditions apply. Learn about the AGL Move-In Guarantee here. If you’re already an AGL customer, simply: Log in to AGL Energy Online. (Or, if you haven’t already registered for AGL Energy Online, make sure you have a recent energy bill handy and select ‘Register’. You’ll automatically be directed to 'My Account' once you’ve been set up successfully.) Select 'Moving' at the top of the page and follow the instructions. If you’re not an AGL customer, your best option is to complete our online form. It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants. Otherwise, to speak to us over the phone about connecting or disconnecting gas and electricity at your new or old place, please call us anytime 24/7 on 131 245.
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in AGL Energy Online at a time. However, once you’re logged in, you can switch between any of your registered energy accounts.
You might not have access to AGL Energy Online if you have: Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with AGL Energy Online. It’ll have your new account number which you’ll need in order to complete your registration form. For help registering an account with AGL Energy Online, call us anytime 24/7 on 133 835.
You’ll see an error message that’ll ask you to try logging in again. If you’ve forgotten your password, click on ‘Forgotten your password?' on the AGL Energy Online log in page and we’ll email you a temporary password. If you try to log in using the wrong password more than 5 times, your account will be locked. To unlock your account, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and give you access to your account again.
Log in to AGL Energy Online, click on ‘Update my details' on the left-hand side, update the personal details that need and are able to be changed, and click ‘Submit’. To update your name or date of birth, call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out. If you update your email address, you’ll need to use it to log in to AGL Energy Online. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
Click on ‘Forgotten your password?' on the AGL Energy Online log in page and we’ll email you a temporary password. Use this password to log in to AGL Energy Online. You’ll then be asked to enter a new secure password.
You sure can. Simply login to AGL Energy Online and select ‘Add or Remove an Account' on the left-hand side. It’ll then ask for some details, like your date of birth and phone number, but also your account number and your name as it appears on your AGL energy bill, so be sure to have one handy. Each energy account can only be registered to one AGL Energy Online account.
If you’re an AGL customer: Have a recent AGL energy bill handy and click on the ‘Register’ button in the top right hand corner of the AGL homepage. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process. If successful, you’ll be taken to My Account, AGL Energy Online’s homepage. Soon after, you’ll be sent a confirmation email to the email address you used to register for AGL Energy Online.