Knowledge Base

Find FAQs and other information in these articles published by an expert.

How are monthly bills determined?

If you have a smart electricity meter that’s remotely-read every day, we can use real usage data to work out your monthly bill.

 

However, if your meter is read every two to three months and we don’t have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to.


If you’re new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period.


Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into
AGL Energy Online. Check out this Community post that explains this in further detail.

 

 

 

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