Knowledge Base

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Announcement: Hoax emails are currently in circulation

Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below.


The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website.


AGL will never email you to ask for your personal banking or financial details.  Also, any email correspondence from AGL will also have the customer’s name and account details, including account number and supply address.


Anyone receiving this suspicious email should:

  • Forward it to
  • Flag the email as ‘spam’ or junk in your inbox.
  • Delete the email immediately.   Please do not open or click on any links within the email.    

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


hoax email oct 2017.gif


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Last update:
‎12-10-2017 02:30 PM
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