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Announcement: Electricity and solar usage error

UPDATED 17th October 2017 

 

We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below. 

 

There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold.  

 

Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.

 

 

solar error1.PNG

  solar error.PNG 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

solar error2.PNG 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comments

Thank you for your patience as we work to resolve the electricity and solar usage problems customers were having last week.

 

This has now been fixed and should be working fine. Please advise if you continue to experience problems accessing your usage data. We do sincerely apologise for this inconvenience. 

We have been advised that some customers are experiencing problems accessing their usage through My Account. We are currently investigating this issue and will provide and update here when we have more information. 

 

Thank you for your patience while we review what is happening and resolve. We again, apologise for any inconvenience caused. 

Hello Community, 

 

Please be advised that we are continuing to investigate the reason why some customers can access their usage details and others can't. If you are experiencing this issue: 

 

1. Please clear your cache (instructions here) and retry. 

2. If you continue to see one of the screens above please let us know your device, browser and account information and we can resolve with you directly.

 

While we appreciate the frustration this inconvenience has caused, we greatly value your feedback and any information you contribute towards a solution. 

 

Kindly,

Sam 

 

 

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Last update:
‎17-10-2017 04:11 PM
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