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Announcement: Electricity and solar usage error

We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below. 


This issue was caused by a technical error to the IQ system which provides this data to solar customers. We are working to restore this access to its correct status, but unfortunately, this will take a number of days to implement. It is expected that this issue will not be resolved before the end of this week. We will continue to provide updates, and any improvements along the way, on this page. 


Thank you for your patience throughout this time, and please accept our sincere apologies for any inconvenience this has caused.


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Thank you for your patience as we work to resolve the electricity and solar usage problems customers were having last week.


This has now been fixed and should be working fine. Please advise if you continue to experience problems accessing your usage data. We do sincerely apologise for this inconvenience. 

We have been advised that some customers are experiencing problems accessing their usage through My Account. We are currently investigating this issue and will provide and update here when we have more information. 


Thank you for your patience while we review what is happening and resolve. We again, apologise for any inconvenience caused. 

Version history
Revision #:
12 of 12
Last update:
‎13-09-2017 01:10 PM
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