Highlighted
Newcomer

Gas removal

Can someone shed some light on how to expedite a gas removal. Despite articulating the urgency - Im still being quoted 20 business days. This is costing me thousands in interest and delaying the start of construction.
3 REPLIES
Moderator

Re: Gas removal

Hi @Help

 

Our New Connections team are generally the best team to speak to in regards to gas abolishments, however, the escalation is dependant on a few factors, and ultimately, your local distribution company is responsible for completing the job so they will need to have the capacity to get out their quicker for you. Can you pop us a private message with some account/address info and we'll pass it on to them to attempt to escalate. 

Newcomer

Re: Gas removal

Hi Nathan
Still havnt heard anything back yet - did you have any luck with the new connections team ?
Moderator

Re: Gas removal

Hi @Help

 

As mentioned in private message, we've sent the escalation request off. As far as an update goes, the distributor has confirmed they received the request and would attempt to escalate it with a contractor, however, they haven't provided us any further details unfortunately.