Thank you for taking the time to provide this feedback.
We're very sorry to hear that you've encountered such extensive wait times and we appreciate you taking the time to bring this to our attention. We'd love to follow up on this for you and take a look at where we've gotten things wrong. If you'd like to chat further, please me a private message including your AGL account number and email address and I'll be happy to help wherever I can.
If I’ve helped in anyway, please mark my post as SOLVED!
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