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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Wait time

Switched-on

I have been on the phone waiting to speak to an AGL representative.

 

I have now been waiting for exactly 40 minutes. The time is 1015am.

To add insult to injury, the cyclical recorded message, use the words "this is unacceptable"" and "sorry for the wait".

 

She is correct this wait time is NOT ACCEPTABLE!!

 

I understand the practical issues but notwithstanding this I will not put up with this treatment of equally busy people.

 

My many accounts with AGL will be cancelled forthwith.

 

 

 

1 REPLY 1
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Re: Wait time

AGL Moderator

Hey PKorbl,

 

Thank you for taking the time to provide this feedback.

 

We're very sorry to hear that you've encountered such extensive wait times and we appreciate you taking the time to bring this to our attention. We'd love to follow up on this for you and take a look at where we've gotten things wrong. If you'd like to chat further, please me a private message including your AGL account number and email address and I'll be happy to help wherever I can.

 

Kind regards,

 

Jayden

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