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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Usage stats pages not working again (starting 19-20 Sep)

Superconductor

Hi AGL team/Moderators,

 

As you can see from some of the other comments in other threads - looks like the general unavailability of usage data has occured again. Still not working today. Same error as before.

 

Understand the related ticket for it was closed (perhaps a bit too quickly!).

Could it be reopened please and investigated ?

 

Thanks,

3 REPLIES 3
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Re: Usage stats pages not working again (starting 19-20 Sep)

AGL Moderator

Hello @googzman

 

Thank you for alerting us that you are not able to access your usage pages.  

 

We are currently investigating this issue and will provide and update here when we have more information. Thank you for your patience while we review what is happening and resolve. We again, apologise for any inconvenience caused. 

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Re: Usage stats pages not working again (starting 19-20 Sep)

Superconductor

Thanks Samjy.

(FYI - Noticed that it was working briefly yesterday evening, but today appears to be down again).

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Re: Usage stats pages not working again (starting 19-20 Sep)

AGL Moderator

Hi @googzman

 

Thanks for keeping us updated. If you clear your cache does that change anything? Are you using the same browser and device as last week? We are testing a few things to pin point how the error is occurring, if you could let us know that would be a big help!