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Want to discuss something that doesn't fit in the other areas? This is the place.

Usage data not working since last week

Superconductor

Hi there,

 

Is this issue being reviewed ?

Tried in multiple devices and browsers, but get the same issue (see attached). Nothing showing since last wednesday..

 

 

16-10-2017 1-10-23 PM.png 

 

Thanks

17 REPLIES 17

Re: Usage data not working since last week

AGL Moderator

Hey googzman,

 

We are currently aware that there is a 2-5 day delay in the data that some customers are receiving, and we're constantly working to improve these turnaround times.

 

We'd like to apologize for any frustration that this may cause, and please don't hesitate to sing out if you have any further enquiries!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Usage data not working since last week

Superconductor

Thanks for the quick reply. I'll give it some more time then.

 

Re: Usage data not working since last week

Superconductor

Hi Jaydeny/mods,

 

Still not working and it has been more than 5 days now.. are you sure there isn't a bigger issue happening ?

 

 

Re: Usage data not working since last week

Transformer

I have the same problem. It has to get bad before AGL will even acknowledge it.

 

I will put a call in to support. That seems to be the only way.

Re: Usage data not working since last week

Superconductor

Thanks. Let us know how you get on...

Re: Usage data not working since last week

Transformer

They've now loaded Monday's data, but Thursday-Sunday is missing!

 

 

Re: Usage data not working since last week

Superconductor

I dont have anything since the 11th October.

In other words, situation hasn't changed for me, unfortunately.

Re: Usage data not working since last week

AGL Moderator

Hey googzman!

 

I'm sorry to hear that your data hasn't updated. If you're able to send me a screenshot of what you're seeing from your end, as well as your account details in a private message, I'll be happy to look into things further for you.

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Usage data not working since last week

Conductor

Mine is the same - no data since Friday 13/10 - why is not instant ? Why do we have to wait 2-3 days ?

 

Is the AGL IQ service any better ?

 

The data on the app seems ot be out by one hour compared to the data online ?

 

Why does the data appear on the App, but not on the web ?

 

Why is it estimated data ?